Voicemail
PVMPersonalized voicemail message
A message recorded for that agent or campaign was left instead of the generic one.
PVM is the same idea as a generic voicemail drop with a personal recording: the agent’s own message, or one recorded for that campaign, goes into the customer’s voicemail.
When VICIdial sets it
When the personalised message is left on the call, rather than the shared one.
What to do
- Check the recordings before they go live. A personal message is exactly as good as the person who recorded it.
- Make sure the callback number in the message reaches somebody who can help, not a queue with no agents.
- Compare callback rates for personalised and generic drops before deciding the extra effort pays.
- Keep one message per campaign rather than per agent if turnover is high. A personal message from somebody who has left is worse than a generic one.
- Re-record when the offer changes. Personalised messages tend to outlive the campaign they were made for.