VICIfast
All migrations

Migrating from Genesys to managed VICIdial

Move from Genesys Cloud or PureCloud to managed VICIdial. Cost reduction + carrier control.

Genesys is enterprise CCaaS. Migrating to VICIdial typically saves 90% on software cost but requires real change management.

Why teams move

  • Cost: Genesys runs $90-200/agent/mo. 100-agent shop saves $100-200K/year on us.
  • Carrier control: Genesys often resells SIP at markup. We BYO.
  • Speed of change: VICIdial's open-source nature lets you customize anything.
  • Vendor lock-in concerns

What you give up

  • Workforce management (Genesys WEM is good). Replace with Calabrio, NICE, Verint.
  • Native speech analytics. Replace with Observe.ai, CallMiner, AssemblyAI.
  • AI bot voice. Replace with VAPI, Bland, Retell.
  • Native CRM integrations. Replace with webhooks to your CRM.
  • Single pane of glass. Operations spread across more tools.

For most cost-sensitive operations, the savings + flexibility outweigh the unbundling.

Schema migration

Genesys doesn't expose VICIdial-compatible exports. Approach:

  1. Contacts: Export from your CRM (where they live), not from Genesys. Load to VICIdial as CSVs.
  2. Recordings: Export from Genesys via their API. Plan storage; we offer 500GB+ volume add-on.
  3. Reports: Genesys's BI tool replaced by VICIdial reports + your own BI on VICIdial's MariaDB.
  4. Campaigns: Rebuild from your campaign documentation.

Migration timeline

Enterprise scale (100+ agents): 6-12 weeks for a clean migration.

  • Weeks 1-2: Setup + parallel pilot
  • Weeks 3-6: Phase migration of campaigns by priority
  • Weeks 7-10: Replace WFM/QA tools, train team
  • Weeks 11-12: Final cutover, Genesys cancellation

Cost comparison

| Component | Genesys (100 agents) | VICIfast | | ---------------- | ------------------------------ | ----------------------------------- | | Core software | $90-200/agent = $9-20K/mo | $199/mo Business | | WFM | included | $20-40/agent on Calabrio = $2-4K/mo | | Speech analytics | $30-60/agent add-on = $3-6K/mo | BYO ~$5K/mo | | Total | $12-26K/mo | $7-9K/mo |

Savings smaller than Five9 because you're rebuilding the bundle. Still meaningful at scale.

We help free with the migration. Contact us.