Migrating from Aircall to managed VICIdial

Aircall is a great VoIP business phone for inbound + light outbound. Teams outgrow it when outbound volume outpaces what its preview/click-to-dial supports.

When the move makes sense

• Outbound volume per agent past ~200 calls/day
• Need predictive dialing
• TCPA compliance config matters (drop SLA, DNC, recording-by-state)
• Per-agent pricing at $30-50/seat is becoming significant

What stays

• Your DIDs (Aircall releases them on cancellation)
• Your CRM data
• Agent training is mostly portable

What changes

• Software: Aircall's slick UI → VICIdial's dense agent screen (more capable, less polished)
• CRM: Aircall's native integration → webhook-based
• Reporting: Aircall's dashboards → VICIdial reports

Migration steps

1. Port your DIDs

Initiate number porting from Aircall to your new SIP carrier. Takes 2-7 days. Don't cancel Aircall before this completes.

2. Provision VICIfast

Order, get server in under 60 seconds. Configure your SIP carrier with the (soon-to-be-ported) DIDs.

3. Train agents on VICIdial

VICIdial's agent screen is denser than Aircall. 1-2 hour training session covers it.

4. Cutover

Once DIDs port, calls land on VICIdial. Aircall keeps running in parallel for a week, then cancel.

5. Optional: predictive dial pilot

After basic VICIdial works, pilot a predictive campaign on non-critical leads. Tune dial level + drop SLA before scaling.

Time required

Most migrations: 1-2 weeks (paced by DID porting).

Cost example

20-agent shop:

• Aircall Pro: ~$50/agent = $1,000/mo
• VICIfast Growth: $89/mo

Savings: ~$11K/year, plus the predictive-dialing capability you gain.

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