Dial timeout
How long VICIdial rings a number before giving up and moving on.
Dial timeout is the seconds VICIdial rings an outbound call before disconnecting and dispositioning as NA (no answer).
Default: 25 seconds. Common range: 20-45 seconds.
Trade-offs
- Lower (15-20s): fewer pickups, more dispositions per hour
- Higher (40+s): more pickups but slower campaign throughput
Most cell phones go to voicemail at 4-6 rings (~24-36 seconds) so 30 is the operational sweet spot.