recordings
11 posts.
You own your data: export anytime
Your call recordings, lead data, and reports all live on your own single-tenant VICIfast server. You can export them anytime without asking permission or going through VICIfast.
Read postSnapshots and backups for a cloud VICIdial box
Cloud snapshots give you a fast path back to a known-good state, but they are not a substitute for off-box backup copies of your recordings and configuration.
Read postSetting up a VICIdial archive server
An archive server pulls old recordings and call logs off the dialer box so disk pressure never slows your live campaigns. Here is how to set one up.
Read postHow to Log In to the VICIdial Prompt Recorder (ID 4321)
The VICIdial prompt recorder at extension 8168 uses a fixed PIN of 4321 followed by # — here is exactly how login works and what to expect.
Read postThe VICIdial 8168 Record-Prompt Extension Explained
Extension 8168 is VICIdial's built-in phone-based audio recorder — here is exactly what it does, how the dialplan context works, and when to use it.
Read postHow VICIdial Numbers Phone-Recorded Prompt Filenames
VICIdial phone-recorded prompts start at filename 85100001 and increment by one per recording — here is why that matters and how to track your files.
Read postHow to Save, Listen to, or Re-record a VICIdial Prompt
After recording a VICIdial audio prompt by phone, you get three choices — press 1 to save, 2 to listen, or 3 to re-record. Here is what each does.
Read postHow to Record a VICIdial Audio Prompt by Phone
Step-by-step walkthrough for recording a new audio prompt in VICIdial by dialing extension 8168 from any phone connected to your server.
Read postDiagnosing recording-access questions with the Recording Access Log
When someone asks who listened to a recording, the Recording Access Log answers it — search by access date, recording date, or the user who did the listening.
Read postWhen recordings exist but have no sound: what to check
A recording file that exists but plays silent points at the RTP and mux path: codec, recording format, and the recording delay rather than missing files.
Read postDead Call Stop Recording: stop the tape when the customer hangs up
Dead Call Stop Recording ends a VICIdial recording the moment the customer disconnects, saving disk space and cutting wasted silence from recordings.
Read post