Dead Call Stop Recording: stop the tape when the customer hangs up

Dead Call Stop Recording is a campaign-level setting that stops Call recording the moment the customer hangs up. Without it, the recording keeps running through whatever silence, hold music, or wrap-up chatter follows — wasting storage and making QA reviews longer than they need to be.

Where to find the setting

Open the Campaign you want to change, scroll to the recording section, and look for "Dead Call Stop Recording." The default is DISABLED, meaning recordings always run until the agent ends the call or the campaign recording mode stops them.

Available options

• DISABLED — default; recording never stops early due to customer hangup
• ALL calls — stops recording on any call type when customer hangs up
• OUTBOUND_ONLY — stops recording on both auto-dial and manual outbound calls
• INBOUND_ONLY — stops recording only on inbound calls
• AUTODIAL_ONLY — stops recording only on predictive or progressive auto-dial calls
• MANUAL_ONLY — stops recording only on calls the agent dialed manually

The granular options let you apply stop-recording behavior only where it makes sense. A blended center might enable OUTBOUND_ONLY while leaving inbound recordings to run through the full Wrap-up period for compliance reasons.

Can it override ALLFORCE recording?

Yes. Dead Call Stop Recording can stop a recording even when the campaign is set to ALLFORCE mode, where agents normally cannot stop the recording themselves. The customer hangup acts as the trigger regardless of who controls the recording button.

The connection-issues warning

**Heads up:** If your Agent population experiences frequent VoIP connection drops or one-way audio glitches, VICIdial can falsely detect a customer hangup when the line is actually still live. In those environments, enabling Dead Call Stop Recording can cause recordings to end prematurely mid-conversation. Diagnose and fix the connectivity issue first, then enable this setting.

Decision flow

flowchart TD
    A[Customer hangs up] --> B{Is recording active?}
    B -- No --> C[Nothing to do]
    B -- Yes --> D{Dead Call Stop Recording setting}
    D -- DISABLED --> E[Recording continues until agent ends call]
    D -- ALL or matching call type --> F[Recording stops immediately]
    F --> G{Stable VoIP environment?}
    G -- Yes --> H[Works as expected]
    G -- No --> I[Risk of false stop - disable setting]

For a full overview of all campaign recording modes, see the VICIdial call recording explained pillar. If you want to understand when agents can or cannot stop a recording, ALLFORCE recording explained covers exactly that.

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