Tag
pacing
4 posts.
Comparing cloud predictive dialers
How cloud predictive dialers actually differ: pacing logic, per-seat cost, carrier control, and where you own your data.
Read postWhat Answering Machine Detection is and what it does for your campaign
AMD listens to the first seconds of an answered call and decides human vs machine, so agents spend their time on live people instead of voicemail.
Read postAnswer supervision and false answers from carriers
Answer supervision is the signal that a call truly connected. False answers fake it, inflating your stats and breaking dialer pacing.
Read postHow many concurrent channels does your carrier allow
Your carrier's channel cap sets the ceiling on simultaneous calls — here's how it limits dial level and how to match it to your agents.
Read post