Tag
pacing
3 posts.
How many concurrent channels does your carrier allow
Your carrier's channel cap sets the ceiling on simultaneous calls — here's how it limits dial level and how to match it to your agents.
Read postAnswer supervision and false answers from carriers
Answer supervision is the signal that a call truly connected. False answers fake it, inflating your stats and breaking dialer pacing.
Read postWhat Answering Machine Detection is and what it does for your campaign
AMD listens to the first seconds of an answered call and decides human vs machine, so agents spend their time on live people instead of voicemail.
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