campaigns
12 posts.
Rebuilding your call scripts in VICIdial
How to re-create your agent call scripts in VICIdial, use variable substitution from lead fields, attach scripts to campaigns and ingroups, and test them on a live agent screen.
Read postHow to Record a VICIdial Audio Prompt by Phone
Step-by-step walkthrough for recording a new audio prompt in VICIdial by dialing extension 8168 from any phone connected to your server.
Read postHow to Record an Answering-Machine Message by Phone
Dial 8168 from any VICIdial-attached phone, record your message, save it, then paste the filename into the Answering Machine Message field on the Campaigns screen.
Read postHow to Record a Safe-Harbor Message by Phone
Dial 8168 from a VICIdial-attached phone, record your FTC-compliant safe-harbor disclosure, then enter the filename in the Safe Harbor Exten field on the Campaigns screen.
Read postWhere to Use VICIdial Phone-Recorded Prompts
Phone-recorded VICIdial prompts can be used in six distinct places across campaigns and in-groups — here is where each field lives and what it plays.
Read postHow to Save, Listen to, or Re-record a VICIdial Prompt
After recording a VICIdial audio prompt by phone, you get three choices — press 1 to save, 2 to listen, or 3 to re-record. Here is what each does.
Read postListing your campaigns with campaigns_list
Dump every campaign's ID, dial method, dial level and dial prefix in one read-only call with the VICIdial campaigns_list API.
Read postEditing campaign dial presets with update_presets
Add, edit, list or delete a campaign's quick-dial presets over HTTP using the VICIdial update_presets API function.
Read postHow to change campaign settings with update_campaign
Change dial level, dial method, hopper level and more on a live VICIdial campaign over HTTP with the update_campaign API.
Read postWhat VICIdial CID Groups do and when to use them
CID Groups let you share one set of caller IDs across campaigns and rotate them by state, area code, or none-at-all auto-rotation.
Read postHow to Read the VICIdial All Campaigns Summary Report
One page, every active campaign, no per-agent noise. Read the All Campaigns Summary at a glance and click any campaign to drill into its Real-Time report.
Read postWhat a list is in VICIdial
A plain-English look at what a VICIdial list is, how it holds your phone numbers, and how it feeds calls to a campaign.
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