How to Read the VICIdial All Campaigns Summary Report

When you run more than one Campaign at the same time, opening a separate Real-Time report for each one is slow. You want a single screen that tells you which campaigns are healthy and which need attention, then a way to dig into the troubled one. That is exactly what the All Campaigns Summary report does.

What the report actually is

The All Campaigns Summary is the top summary section of the standard Real-time report (the Time-on-VDAD view), repeated for every active campaign on the system and stacked onto one page. It is a roll-up, not a deep view.

That means it deliberately leaves out the detail you see on a single-campaign report. There is no specific agent information and no specific call information here. You will not see which Agent is on which call. What you get is one summary row per campaign, side by side, so you can compare them at a glance.

Why operators leave it open

On a busy floor running five or ten campaigns, this is the screen a supervisor keeps up all day. One scan tells you where the calls are flowing and where a campaign has gone quiet. You only open a per-campaign report when one row looks off, instead of cycling through every campaign on a hunch.

It also catches problems a single-campaign view can hide. If one campaign is starving its agents while another is overloaded, the summary makes that imbalance obvious because the rows sit next to each other. You can spot a campaign that should be running but shows no activity, or one that is burning through leads far faster than the rest, all without opening a single deep report.

Drilling into a single campaign

Each campaign name in the summary is a link. Click the name and you land on that campaign's own Real-Time report, where the per-agent and per-call detail lives. That is your path from the wide view down to one campaign without retyping anything.

There is also a Modify link beside each campaign. That one takes you to the campaign modification page, where you change the campaign's settings rather than just watching it. Keep the two straight: the campaign name goes to the live report, the Modify link goes to configuration.

flowchart LR
  A[All Campaigns Summary one page] --> B[One summary row per campaign]
  B --> C{Row looks off}
  C -->|Click campaign name| D[Per-campaign Real-Time report]
  C -->|Click Modify| E[Campaign modification page]
  D --> F[See per-agent and per-call detail]

When to use which screen

Use the All Campaigns Summary for the morning check and for keeping an eye on the whole operation while you work on something else. Switch to a single-campaign Real-Time report the moment you need names, call states, or agent colors. The summary tells you where to look; the per-campaign report tells you what is happening there.

If you are still learning what the individual columns and numbers mean once you drill in, start with VICIdial reports explained. And when a single row looks wrong and you want to listen in, see how to set up live audio monitoring.

Running several campaigns at once is where a tuned Predictive dialing setup earns its keep, and watching all of them on one page is how you keep that pacing honest across the board.

Want a managed VICIdial instance where every report screen is ready out of the box, on a branded subdomain over HTTPS in under 40 seconds? See VICIfast pricing.