VICIfast Support Team
VICIfast Support
The VICIfast support team. We run managed VICIdial full-time and write these guides from the operator's chair.
Posts by VICIfast Support
Leave VM No Dispo: Keep the Agent on the Talk Screen
Leave VM No Dispo keeps the agent on the talk screen after dropping a voicemail, instead of jumping straight to the disposition screen. Here is when to use it.
How to connect RingCentral to VICIdial
RingCentral is UCaaS, so you need its SIP trunk product before VICIdial can use it — here is how to get the credentials and add the carrier.
Whitelisting your VICIdial server IP with a carrier
How to set up IP authentication: hand your carrier your server's static public IP, configure the peer with no register line, and verify it.
How to connect VoIP.ms to VICIdial
Set up a VoIP.ms sub-account, pick your POP, and add it to VICIdial with either registration or IP authentication, then verify with a test call.
What Sangoma CPD Detected That Asterisk Can't: SIT Tones
Sangoma CPD classified pre-answer call progress like SIT tones, disconnects, and congestion that Asterisk's AMD cannot identify.
Codec mismatch with your carrier: how to fix it
A codec mismatch shows up as no audio or a 488 rejection. Pin the same codec on both ends and the call connects cleanly.
How to connect Plivo to VICIdial
Create a Plivo Zentrunk, choose IP-ACL or credential auth, then add the SIP carrier entry and dialplan in VICIdial.
How to connect Bandwidth to VICIdial
Bandwidth trunks authenticate by IP. Whitelist your VICIdial server, add the SIP carrier entry, and route DIDs into an in-group.
How to connect Telnyx to VICIdial
Set up a Telnyx SIP Connection with IP or credential auth, then add the matching SIP carrier and dialplan in VICIdial.
How to connect Twilio to VICIdial
Connect a Twilio Elastic SIP Trunk to VICIdial: grab the SIP domain, whitelist your server IP, then add a SIP carrier and dialplan.
Getting your numbers unblocked when carriers flag them
How outbound numbers get blocked or flagged, the remediation and registration paths to clear them, and how to keep watching your reputation afterward.
Avoiding "Spam Likely" labels on your outbound calls
What triggers a Spam Likely flag on VICIdial outbound calls and the practical fixes — number rotation, attestation, registration, and lower volume per DID.