VICIfast Support Team
VICIfast Support
The VICIfast support team. We run managed VICIdial full-time and write these guides from the operator's chair.
Posts by VICIfast Support
How to choose a SIP carrier for VICIdial
What actually matters when picking a SIP carrier for VICIdial: IP-auth support, CPS and channel limits, the rate deck, caller-ID and attestation, and real support.
Buying DIDs from your carrier for inbound
How to buy or port DIDs from your carrier, choose local or toll-free numbers, and point each purchased DID at your trunk and an in-group.
AM Message Wildcards: A Different Voicemail Per Lead
AM Message Wildcards let VICIdial play a different answering-machine message based on a value in the lead record. Here is how to turn it on and use it.
ANI vs CNAM: what your carrier sends and shows
ANI is the number your call sends; CNAM is the name the far carrier looks up from that number. They are set in two different places.
What Answering Machine Detection is and what it does for your campaign
AMD listens to the first seconds of an answered call and decides human vs machine, so agents spend their time on live people instead of voicemail.
Why VICIdial AMD Flags Real People as Machines and How to Fix It
AMD false positives send live customers to a voicemail message or hang up on them. Here is why VICIdial does it and how to stop losing real answers.
How to connect Plivo to VICIdial
Create a Plivo Zentrunk, choose IP-ACL or credential auth, then add the SIP carrier entry and dialplan in VICIdial.
How to connect Bandwidth to VICIdial
Bandwidth trunks authenticate by IP. Whitelist your VICIdial server, add the SIP carrier entry, and route DIDs into an in-group.
How to connect Telnyx to VICIdial
Set up a Telnyx SIP Connection with IP or credential auth, then add the matching SIP carrier and dialplan in VICIdial.
How to connect Twilio to VICIdial
Connect a Twilio Elastic SIP Trunk to VICIdial: grab the SIP domain, whitelist your server IP, then add a SIP carrier and dialplan.
Getting your numbers unblocked when carriers flag them
How outbound numbers get blocked or flagged, the remediation and registration paths to clear them, and how to keep watching your reputation afterward.
Avoiding "Spam Likely" labels on your outbound calls
What triggers a Spam Likely flag on VICIdial outbound calls and the practical fixes - number rotation, attestation, registration, and lower volume per DID.