VICIfast Support Team
VICIfast Support
The VICIfast support team. We run managed VICIdial full-time and write these guides from the operator's chair.
Posts by VICIfast Support
Branded caller ID (CNAM) through your carrier
What CNAM is, how the called party's carrier looks your name up in LIDB, and what you register with your carrier or CNAM provider to control it.
Making sure your caller ID reaches the carrier
How VICIdial sends caller ID to your carrier, why it sometimes gets stripped or overwritten, and how to confirm the number you set is the one that goes out.
Call attestation A, B, and C explained
What attestation levels A, B, and C mean, how they tie into STIR/SHAKEN, and why a higher level keeps your calls off the Spam Likely list.
Setting up the STIR/SHAKEN API integration
How to wire VICIdial's outbound calls into the TILTX Call Shaper API so your calls get signed with the right attestation level.
Answering Machine Detection in VICIdial: the complete guide
Everything about VICIdial AMD: how live-answer detection works, how it's wired at extension 8369, the honest tradeoffs, tuning, and when to skip it.
STIR/SHAKEN and VICIdial: What You Need to Know
STIR/SHAKEN signs your caller ID so carriers can trust it. Here is what it is, why it affects your answer rates, and where VICIdial fits in.
Server Trunks: Assigning Carrier Lines at the Server Level
VICIdial Server Trunks let you reserve and cap outbound lines per campaign so one busy campaign cannot starve the others on the same box.
Conf File Templates: Reusing Carrier Configuration
Stop pasting the same allow/disallow and codec lines into every carrier and phone. Conf File Templates let you define a block once and point everything at it.
Stripping or Adding Digits Before the Carrier Sees Them
VICIdial almost never sends the carrier exactly what was dialed. Here is how the dialplan strips and adds digits so your trunk gets the format it expects.
Using a Dial Prefix to Pick a Carrier in VICIdial
A dial prefix is a routing digit VICIdial adds in front of a number. Used well, it lets each campaign choose which carrier its calls go out.
Least-Cost Routing Across Carriers in VICIdial
When you have more than one carrier, you can send each call out the cheapest path for its destination. Here's how least-cost routing works.
Running Multiple Carriers with Failover in VICIdial
One carrier going down shouldn't stop your dialing. Here's how to set up a primary and backup trunk so calls roll over automatically.