VICIfast Support Team
VICIfast Support
The VICIfast support team. We run managed VICIdial full-time and write these guides from the operator's chair.
Posts by VICIfast Support
How to connect CallWithUs to VICIdial
Add a CallWithUs SIP trunk to VICIdial using registration or IP auth, build the carrier account block and dialplan, and verify with a test call.
AMD and the UK OFCOM Drop Calculation: Changing the Math
OFCOM's 2015 drop formula factors answering machines into your abandon rate. Here is how it differs from the US method and how to switch it on.
VICIdial CPD AMD Action: DISPO, MESSAGE, INGROUP, CALLMENU
The CPD AMD Action setting decides what happens to a detected machine: dispose it, play a message, send it to a group, or route it to a call menu.
Pointing a carrier DID at a VICIdial in-group
Map a carrier DID to a VICIdial in-group under Admin then Inbound then DIDs, where the DID's route decides where each inbound call lands.
How VICIdial Detects Fax Machines and What to Do
How VICIdial flags fax answers during call progress detection and how to hang them up automatically instead of wasting dials.
Play Now, Wait, or Wait for Silence: Three Message Methods
VICIdial gives you three ways to time a recorded message on an agentless campaign. Here is how play-immediately, set-wait, and wait-for-silence differ.
VICIdial AMD send to Action: What It Decides on a Machine
AMD send to Action tells VICIdial whether a detected machine gets a message or an instant hangup. Here is what each value does and how to set it.
Monitoring call quality on a carrier
Track MOS, jitter, packet loss, and latency on every carrier route, set thresholds, and have a plan to switch carriers before bad audio costs you conversions.
The KHOMP Settings Container: Per-Campaign KHOMP Options
How the KHOMP_SETTINGS container lets you apply one set of KHOMP detection options to a single campaign without touching the rest.
AMDMINLEN: Force VICIdial AMD to Run a Minimum Time
The AMDMINLEN variable makes the AMD routing script run for at least a set number of seconds before it ends a call. Here is when and how to use it.
VICIdial AMD: Hang Up the Machine or Leave a Message
Detected a machine? You can drop the call instantly or play a voicemail. Here is how to choose the AMD outcome and configure each path.
ANI vs CNAM: what your carrier sends and shows
ANI is the number your call sends; CNAM is the name the far carrier looks up from that number. They are set in two different places.