VICIfast Support Team
VICIfast Support
The VICIfast support team. We run managed VICIdial full-time and write these guides from the operator's chair.
Posts by VICIfast Support
Pointing a carrier DID at a VICIdial in-group
Map a carrier DID to a VICIdial in-group under Admin then Inbound then DIDs, where the DID's route decides where each inbound call lands.
The KHOMP Quick Stats Report: Spotting a Slow Gateway
How the KHOMP Quick Stats Report compares today's processing against past days so you catch a slowing detection gateway early.
AMD and the UK OFCOM Drop Calculation: Changing the Math
OFCOM's 2015 drop formula factors answering machines into your abandon rate. Here is how it differs from the US method and how to switch it on.
Answer supervision and false answers from carriers
Answer supervision is the signal that a call truly connected. False answers fake it, inflating your stats and breaking dialer pacing.
ViciAMD vs Standard Asterisk AMD: What's Different
ViciAMD and the built-in Asterisk AMD both spot answering machines, but they differ in output, agent-facing data, and how you set them up. Here is the comparison.
Carrier rejecting calls (503/603): what it means
A 503 means the carrier could not take the call right now - overload, CPS limit, or no route. A 603 means it actively declined. Here is how to tell them apart and fix each.
Monitoring call quality on a carrier
Track MOS, jitter, packet loss, and latency on every carrier route, set thresholds, and have a plan to switch carriers before bad audio costs you conversions.
Leave VM No Dispo: Keep the Agent on the Talk Screen
Leave VM No Dispo keeps the agent on the talk screen after dropping a voicemail, instead of jumping straight to the disposition screen. Here is when to use it.
How to switch carriers without dropping live calls
Add the new carrier alongside the old one, shift dial routing gradually, drain the old trunk, then deactivate it - a gentle migration with no hard cutover.
How to connect SIPStation to VICIdial
Add a SIPStation by Sangoma SIP trunk to VICIdial using either IP authentication or registration, then verify the peer and place a test call.
The Two Dialplan Entries VICIdial AMD Needs
AMD relies on two extensions in your VICIdial dialplan: 8369 for detection and routing, and 8320 for playing a message. Here is what each line does.
How to connect Flowroute to VICIdial
Wire Flowroute into VICIdial with IP authentication: get your SIP domain, add the carrier, set the dialplan, and verify with a test call.