VICIfast Support Team
VICIfast Support
The VICIfast support team. We run managed VICIdial full-time and write these guides from the operator's chair.
Posts by VICIfast Support
VICIdial AMD: Hang Up the Machine or Leave a Message
Detected a machine? You can drop the call instantly or play a voicemail. Here is how to choose the AMD outcome and configure each path.
Codec mismatch with your carrier: how to fix it
A codec mismatch shows up as no audio or a 488 rejection. Pin the same codec on both ends and the call connects cleanly.
Reading a SIP trace to debug a carrier issue
A SIP trace shows the INVITE, the response codes, and the ACK in order — read it top to bottom and you can see exactly where a carrier call breaks.
VM Message Group: Let Agents Pick Which Voicemail to Drop
VM Message Group gives agents a panel of voicemail messages to choose from when they transfer a call to a voicemail box, instead of one fixed drop.
How to connect SIPStation to VICIdial
Add a SIPStation by Sangoma SIP trunk to VICIdial using either IP authentication or registration, then verify the peer and place a test call.
Setting up an inbound trunk from your carrier
Use context=trunkinbound on the carrier account entry so calls your carrier sends to your IP land in VICIdial's DID handling and reach an in-group.
The KHOMP SIP Gateway for AMD and Call Progress Detection
How the KHOMP SIP gateway gives VICIdial a dedicated AMD and call progress engine, and what you need to wire it into your dialers.
How to connect Anveo to VICIdial
Wire Anveo Direct to VICIdial for outbound dialing and DID inbound using SIP trunk credentials, the carrier account block, and a verified test call.
How many concurrent channels does your carrier allow
Your carrier's channel cap sets the ceiling on simultaneous calls — here's how it limits dial level and how to match it to your agents.
Why VICIdial AMD Flags Real People as Machines and How to Fix It
AMD false positives send live customers to a voicemail message or hang up on them. Here is why VICIdial does it and how to stop losing real answers.
How to Record an Answering-Machine Message with 8168
Dial 8168 from a registered VICIdial phone, enter PIN 4321, and record your answering-machine prompt. Here is the full process and the formats to use.
ViciAMD vs Standard Asterisk AMD: What's Different
ViciAMD and the built-in Asterisk AMD both spot answering machines, but they differ in output, agent-facing data, and how you set them up. Here is the comparison.