VICIfast Support Team
VICIfast Support
The VICIfast support team. We run managed VICIdial full-time and write these guides from the operator's chair.
Posts by VICIfast Support
Codec mismatch with your carrier: how to fix it
A codec mismatch shows up as no audio or a 488 rejection. Pin the same codec on both ends and the call connects cleanly.
ViciAMD vs Standard Asterisk AMD: What's Different
ViciAMD and the built-in Asterisk AMD both spot answering machines, but they differ in output, agent-facing data, and how you set them up. Here is the comparison.
Carrier rejecting calls (503/603): what it means
A 503 means the carrier could not take the call right now - overload, CPS limit, or no route. A 603 means it actively declined. Here is how to tell them apart and fix each.
How to choose a SIP carrier for VICIdial
What actually matters when picking a SIP carrier for VICIdial: IP-auth support, CPS and channel limits, the rate deck, caller-ID and attestation, and real support.
VICIdial NOAUDIODATA-Hangup: Drop Silent Dead Calls Fast
The NOAUDIODATA-Hangup option ends calls that reach the AMD routing script with no audio at all, so dead lines never tie up your dialer or an agent.
Wait For Silence Options: Holding the Message Until the Beep
Wait For Silence Options tells VICIdial to listen for quiet on a machine before playing your message, so the recording does not start over the greeting.
The Hidden Cost of VICIdial AMD: Extra Time on Every Call
AMD adds processing time to every answered call, not just the machines. Here is what that costs you and when Dial Timeout is the smarter trade.
Reading your carrier's rate deck for outbound dialing
A carrier rate deck is the per-destination price list for your outbound calls. Here is how to read one and pick the cheapest route.
How VICIdial Detects Fax Machines and What to Do
How VICIdial flags fax answers during call progress detection and how to hang them up automatically instead of wasting dials.
Play Now, Wait, or Wait for Silence: Three Message Methods
VICIdial gives you three ways to time a recorded message on an agentless campaign. Here is how play-immediately, set-wait, and wait-for-silence differ.
How to connect VoIP.ms to VICIdial
Set up a VoIP.ms sub-account, pick your POP, and add it to VICIdial with either registration or IP authentication, then verify with a test call.
What VD_amd.agi Does After a Call Clears AMD in VICIdial
VD_amd.agi is the script that decides where a call goes once AMD has analyzed it. Here is what it does and where it sits in the dialplan.