VICIfast Support Team
VICIfast Support
The VICIfast support team. We run managed VICIdial full-time and write these guides from the operator's chair.
Posts by VICIfast Support
Setting up a closer campaign: Allowed Inbound Groups and Allow Closers
Allowed Inbound Groups picks which in-groups a closer campaign can take calls from, and it counts those calls as active for blended campaigns.
What VD_amd.agi Does After a Call Clears AMD in VICIdial
VD_amd.agi is the script that decides where a call goes once AMD has analyzed it. Here is what it does and where it sits in the dialplan.
VICIdial AMD: Hang Up the Machine or Leave a Message
Detected a machine? You can drop the call instantly or play a voicemail. Here is how to choose the AMD outcome and configure each path.
Answer supervision and false answers from carriers
Answer supervision is the signal that a call truly connected. False answers fake it, inflating your stats and breaking dialer pacing.
Buying DIDs from your carrier for inbound
How to buy or port DIDs from your carrier, choose local or toll-free numbers, and point each purchased DID at your trunk and an in-group.
VICIdial AMD send to Action: What It Decides on a Machine
AMD send to Action tells VICIdial whether a detected machine gets a message or an instant hangup. Here is what each value does and how to set it.
Carrier rejecting calls (503/603): what it means
A 503 means the carrier could not take the call right now - overload, CPS limit, or no route. A 603 means it actively declined. Here is how to tell them apart and fix each.
Setting up an inbound trunk from your carrier
Use context=trunkinbound on the carrier account entry so calls your carrier sends to your IP land in VICIdial's DID handling and reach an in-group.
How to Record an Answering-Machine Message with 8168
Dial 8168 from a registered VICIdial phone, enter PIN 4321, and record your answering-machine prompt. Here is the full process and the formats to use.
How to switch carriers without dropping live calls
Add the new carrier alongside the old one, shift dial routing gradually, drain the old trunk, then deactivate it - a gentle migration with no hard cutover.
AMD and the UK OFCOM Drop Calculation: Changing the Math
OFCOM's 2015 drop formula factors answering machines into your abandon rate. Here is how it differs from the US method and how to switch it on.
Wait For Silence Options: Holding the Message Until the Beep
Wait For Silence Options tells VICIdial to listen for quiet on a machine before playing your message, so the recording does not start over the greeting.