VICIfast Support Team
VICIfast Support
The VICIfast support team. We run managed VICIdial full-time and write these guides from the operator's chair.
Posts by VICIfast Support
Hide Transfer Number to Dial: locking down what agents can dial on a transfer
How the Hide Transfer Number to Dial option removes the free-type field so agents can only transfer to the destinations you allow.
Why You Should Record Your Voicemail Message Twice in VICIdial
Recording your answering-machine prompt twice in one file keeps a clipped greeting from eating your message. Here is why it works and how to do it.
What Sangoma CPD Detected That Asterisk Can't: SIT Tones
Sangoma CPD classified pre-answer call progress like SIT tones, disconnects, and congestion that Asterisk's AMD cannot identify.
VICIdial AMD: Hang Up the Machine or Leave a Message
Detected a machine? You can drop the call instantly or play a voicemail. Here is how to choose the AMD outcome and configure each path.
AMD and the UK OFCOM Drop Calculation: Changing the Math
OFCOM's 2015 drop formula factors answering machines into your abandon rate. Here is how it differs from the US method and how to switch it on.
Sangoma NetBorder Call Progress Detection and Why It's End-of-Life
VICIdial once integrated with Sangoma NetBorder CPD, a paid high-accuracy engine. Sangoma retired it in 2017, so it is now end-of-life.
Codec mismatch with your carrier: how to fix it
A codec mismatch shows up as no audio or a 488 rejection. Pin the same codec on both ends and the call connects cleanly.
Local DIDs vs toll-free numbers for inbound
When to use local DIDs versus toll-free numbers for inbound VICIdial campaigns, and how the cost and answer-rate tradeoffs differ.
How many concurrent channels does your carrier allow
Your carrier's channel cap sets the ceiling on simultaneous calls — here's how it limits dial level and how to match it to your agents.
How to Switch On AMD for an Outbound VICIdial Campaign
A step-by-step walkthrough for enabling Answering Machine Detection on a VICIdial outbound campaign, from the dialplan check to the VDAD exten change.
VICIdial NOTSURE Calls: What They Are and How to Route Them
NOTSURE means detection could not decide. By default these go to agents. Learn what causes them and how to route them on your own terms.
Manual VM Status Updates: Track Voicemail Drops on Hand-Dialed Calls
Manual VM Status Updates brings answering-machine message statuses to hand-dialed calls in VICIdial, so voicemail drops on manual calls get logged the same way.