VICIfast Support Team
VICIfast Support
The VICIfast support team. We run managed VICIdial full-time and write these guides from the operator's chair.
Posts by VICIfast Support
The Answering Machine Message Field: What to Put In It
The Answering Machine Message field tells VICIdial which prompt to play to a detected machine. Here are the values it accepts, from plain filenames to STC and LTT.
VICIdial AMD: Auto-Hang Up Fax and False-Answer Calls
FAX and FAS hangup options in AMD route options end fax and false-answer calls instantly, keeping junk off your agents and your stats clean.
One-way audio on carrier calls: causes and fixes
One-way audio means signaling connected but RTP media is blocked one direction - almost always a NAT, public-IP, or RTP-port problem. Here is how to find it.
How VICIdial Detects Fax Machines and What to Do
How VICIdial flags fax answers during call progress detection and how to hang them up automatically instead of wasting dials.
Outbound calls failing at the carrier: first checks
When outbound calls fail at the carrier, run the first checks: trunk active, peer reachable, dial pattern correct, caller ID valid, and any 503 or 603 response.
ANI vs CNAM: what your carrier sends and shows
ANI is the number your call sends; CNAM is the name the far carrier looks up from that number. They are set in two different places.
What Answering Machine Detection is and what it does for your campaign
AMD listens to the first seconds of an answered call and decides human vs machine, so agents spend their time on live people instead of voicemail.
The VICIdial AMD Call Menu Setting: Sending Machines to a Menu
The AMD Call Menu field names the call menu that detected calls reach when your CPD action is set to CALLMENU.
Dialing Without Agents to Play a Message in VICIdial
Run a reminder or broadcast campaign that dials a list and plays a recording with no agent logged in. Here is how the auto-message setup works.
Reading the AMD Log Report to See What AMD Actually Decided
The AMD Log Report shows the result detection returned on every call. Here is how to read it and use it to tune VICIdial answering machine detection.
What Sangoma CPD Detected That Asterisk Can't: SIT Tones
Sangoma CPD classified pre-answer call progress like SIT tones, disconnects, and congestion that Asterisk's AMD cannot identify.
Carrier rejecting calls (503/603): what it means
A 503 means the carrier could not take the call right now - overload, CPS limit, or no route. A 603 means it actively declined. Here is how to tell them apart and fix each.