VICIfast Support Team
VICIfast Support
The VICIfast support team. We run managed VICIdial full-time and write these guides from the operator's chair.
Posts by VICIfast Support
Wait For Silence Options: Holding the Message Until the Beep
Wait For Silence Options tells VICIdial to listen for quiet on a machine before playing your message, so the recording does not start over the greeting.
The Dialer KHOMP Admin Tool: Coding Results to Statuses
How the Dialer KHOMP Admin Tool maps the gateway's raw call results onto the VICIdial statuses your reports and routing rely on.
The Hidden Cost of VICIdial AMD: Extra Time on Every Call
AMD adds processing time to every answered call, not just the machines. Here is what that costs you and when Dial Timeout is the smarter trade.
The Answering Machine Message Field: What to Put In It
The Answering Machine Message field tells VICIdial which prompt to play to a detected machine. Here are the values it accepts, from plain filenames to STC and LTT.
VICIdial AMD Type: Built-in AMD vs Third-Party Engines
The AMD Type setting picks which detection engine routes your answered calls. Learn when to keep built-in AMD and when a third-party engine fits.
Encrypting carrier traffic with TLS and SRTP
TLS encrypts your SIP signaling and SRTP encrypts the audio. Here is when carriers offer it and how to configure the peer.
The VICIdial AMD Call Menu Setting: Sending Machines to a Menu
The AMD Call Menu field names the call menu that detected calls reach when your CPD action is set to CALLMENU.
AMDMINLEN: Force VICIdial AMD to Run a Minimum Time
The AMDMINLEN variable makes the AMD routing script run for at least a set number of seconds before it ends a call. Here is when and how to use it.
Leave VM No Dispo: Keep the Agent on the Talk Screen
Leave VM No Dispo keeps the agent on the talk screen after dropping a voicemail, instead of jumping straight to the disposition screen. Here is when to use it.
Buying DIDs from your carrier for inbound
How to buy or port DIDs from your carrier, choose local or toll-free numbers, and point each purchased DID at your trunk and an in-group.
Reading the AMD Log Report to See What AMD Actually Decided
The AMD Log Report shows the result detection returned on every call. Here is how to read it and use it to tune VICIdial answering machine detection.
How VICIdial Detects Fax Machines and What to Do
How VICIdial flags fax answers during call progress detection and how to hang them up automatically instead of wasting dials.