VICIfast Support Team
VICIfast Support
The VICIfast support team. We run managed VICIdial full-time and write these guides from the operator's chair.
Posts by VICIfast Support
Where VICIdial stores your call recordings on the box
VICIdial writes recordings to /var/spool/asterisk/monitor/ during a call and moves them to monitorDONE after hangup, organized by date.
Stereo Recording Agent Control explained: NEVER to ALLFORCE
Stereo Recording Agent Control has four modes — NEVER, ONDEMAND, ALLCALLS, and ALLFORCE — that decide how much say agents have over stereo call recordings.
How to set Drop Call Seconds for Safe Harbor compliance
Drop Call Seconds controls when VICIdial classifies a call as dropped. Setting it to 5 aligns with the FTC's 2-second transfer-to-agent requirement.
How to mute DTMF on inbound group recordings too
Campaign DTMF muting does not cover inbound groups automatically. You must enable the muting setting on each in-group separately for it to take effect.
Dead Call Stop Recording: stop the tape when the customer hangs up
Dead Call Stop Recording ends a VICIdial recording the moment the customer disconnects, saving disk space and cutting wasted silence from recordings.
How to set the Stereo Rec Filename (and why it must differ)
The Stereo Rec Filename field controls what stereo call recording files are named. It must differ from the Campaign Rec Filename or stereo recordings will not work.
A plain-English guide to dialer compliance with VICIdial
How VICIdial maps to FTC, FCC, TCPA, STIR/SHAKEN, state mini-TCPAs and overseas rules so your outbound calling stays inside the lines.
How to read a VICIdial recording filename
VICIdial recording filenames are built from variable tokens like FULLDATE, AGENT, and CAMPAIGN. Here is what each token means and how to customize the pattern.
The prior-business-relationship exemption explained
A prior business relationship can let you call a consumer who is on the federal DNC list — but the clock runs out faster than most people expect.
How to offload old recordings off the dialer
Move VICIdial recordings to NAS, S3 via rclone, or a dedicated archive server using nightly rsync jobs to free local disk without losing compliance data.
Why recordings go missing and how to fix it
Missing recordings in VICIdial usually trace to MixMonitor not being triggered, files purged from disk, wrong recording stage, or a full filesystem. Here is how to diagnose each cause.
How much disk do VICIdial recordings really use
Recording disk usage in VICIdial depends on codec, call duration, and agent count. This post walks through real estimates for WAV vs GSM and how to plan your storage before the drive fills.