VICIfast Support Team
VICIfast Support
The VICIfast support team. We run managed VICIdial full-time and write these guides from the operator's chair.
Posts by VICIfast Support
What the Drop Action MESSAGE Setting Does
The Drop Action campaign field decides what an abandoned call hears. MESSAGE plays your Safe Harbor recording; HANGUP just disconnects.
What State DNC Lists Are
Several states run their own Do-Not-Call lists separate from the federal FTC DNC, and some never forward registrations to the federal list.
What FCC Telemarketing Regulation Covers
FCC telemarketing rules are nearly identical to the FTC's, with a few extras like automated opt-out for dropped autodials and technical ATDS requirements.
TCPA Penalties for Illegal Cell Phone Calls
TCPA penalties run $500 to $1,500 per call or text, and class actions can multiply that across thousands of leads. Here is what a dialer operator should know.
How to Activate State Call Times in VICIdial
A step-by-step on using the CALL TIMES section of admin.php to build a call time record with day-of-week hours and select it in your campaign.
Ringless Voicemail and FCC Rules
In November 2022 the FCC ruled that ringless voicemails are subject to robocall rules, so they require the same prior consent as automated calls.
Safe Harbor Record-Keeping: The 5-Year Rule
FTC Safe Harbor requires keeping calling records for up to 5 years. The 2024 update added prerecorded messages, carrier details, DNC logs, and relationship records.
How to Handle Call Recording Consent
Three practical ways to handle call recording consent in VICIdial: do not record, play a recorded notice, or have agents inform the customer.
How the RND Shields You From TCPA Liability
The Reassigned Number Database offers a TCPA safe harbor: with prior consent and a clean RND check, one wrong call to a reassigned number will not sink you.
Two-Party Consent States for Call Recording
Which states require all parties to consent before recording a call, plus the safe default of treating every call as two-party.
Why STIR/SHAKEN Matters for Outbound Callers
How STIR/SHAKEN attestation affects call delivery and answer rates, and what an outbound call center can do to keep its numbers landing.
What VICIdial Cold-Storage Logs Are
VICIdial's 2024 cold-storage feature moves older already-archived call logs to a separate database server while keeping them searchable in Admin Lead Search.