VICIfast Support Team
VICIfast Support
The VICIfast support team. We run managed VICIdial full-time and write these guides from the operator's chair.
Posts by VICIfast Support
How to migrate from Dialpad to VICIdial
Dialpad's AI-powered transcription and coaching features work well for inside sales teams. When outbound volume requires a true predictive dialer with full campaign control, VICIdial is the move. Here is what the migration looks like.
Moving from a self-hosted ViciBox to managed VICIdial
ViciBox gave you a working VICIdial fast, but now the box is aging and maintenance takes real time. Here is how to lift your data to a managed VICIdial host and stop owning the OS.
How to migrate from Vonage Contact Center to VICIdial
Vonage Contact Center (formerly NewVoiceMedia) combines CRM-native routing with a contact center platform, but licensing costs and Salesforce dependency drive teams to look for alternatives. This guide covers the migration path to VICIdial.
Moving your DNC list to VICIdial
Migrating your suppression list to VICIdial means exporting your existing DNC contacts, loading them into the internal DNC table, and verifying campaign-level settings before you dial a single number.
How to migrate from Twilio Flex to VICIdial
Twilio Flex's consumption billing can spike unpredictably as your team scales. This guide covers exporting your Flex data, mapping it to VICIdial, and cutting over to a fixed-cost managed dialer.
Mapping your old dispositions to VICIdial statuses
How to build a disposition-to-status mapping table, which VICIdial statuses are reserved and cannot be renamed, and how to keep reporting comparable across the migration.
How to migrate from GoAutoDial to VICIdial
GoAutoDial and VICIdial share the same core Asterisk engine and a nearly identical database schema, making this migration mostly a config and data lift. Here is how to do it cleanly.
How to migrate from Genesys to VICIdial
Genesys Cloud and PureConnect are powerful enterprise platforms, but licensing costs are steep and IVR flows are tightly coupled to the platform. This guide explains how to plan a migration to VICIdial without losing your routing logic.
How to migrate from Talkdesk to VICIdial
Leaving a hosted SaaS like Talkdesk for VICIdial means exporting your leads, dispositions, and recordings, then mapping them into your new dialer. Here is how to do it without losing data.
Running your old dialer and VICIdial in parallel during migration
How to split traffic between your existing dialer and VICIdial during migration, avoid double-dialing leads, measure side-by-side performance, and safely ramp VICIdial up.
How to import your existing leads into VICIdial
Importing leads into VICIdial means cleaning your CSV, mapping columns to vicidial_list fields, handling phone formatting, time zones, and dedupe with vendor-lead-code. Here is the complete walkthrough.
How to migrate from Convoso to VICIdial
Convoso's per-minute and seat fees add up fast. This guide covers exporting your Convoso data, mapping it to VICIdial's structure, and running a clean cutover to your own managed dialer.