vs HostedVICIdial — same VICIdial, 40 seconds not 24 hours

It is still VICIdial on both sides. Same /vicidial/admin.php, same agent screen, same campaign IDs, same hot keys. The difference is who runs the box, how fast you get it, and what the entry tier actually gives you.

HostedVICIdial is one of the more honest managed VICIdial shops out there. Their tagline — "Running VICIdial shouldn't require a sysadmin" — is exactly right, and they back it with published pricing, which is rare in this corner of the market. If you're a USA call center that wants a phone number to call and a clean three-tier menu, they're a legitimate option. This page is for the operator deciding between them and us.

Quick summary

| | VICIfast | HostedVICIdial | | ------------------------- | -------------------------------- | --------------------------------------- | | Software | VICIdial (open source) | VICIdial (open source) | | Pricing model | Per server | Per tier (agent-capped) | | Setup time | Under 40 seconds | ~24 hours (install service) | | Entry tier infrastructure | Single-tenant dedicated VPS | Shared (Starter $199) | | Dedicated server | Every plan | Professional $499 and up | | Call recording | Included, on your box | Paid add-on on Starter; included on Pro | | BYO SIP carrier | Yes (never resold) | Yes (BYO trunk) | | White-label / reseller | Yes (domain, logo, billing) | No | | Recordings location | Your server, your region | Their infrastructure | | Root SSH (recorded) | Yes | Not advertised | | Free trial | 7 days, no charge until day 7 | No | | Money-back guarantee | Auto-refund on provisioning fail | None advertised | | Payment methods | Card, PayPal, USDT | Not published |

Where HostedVICIdial wins

• Genuinely transparent pricing. Three published tiers — Starter $199, Professional $499 ("Most Popular"), Enterprise custom — with the agent caps and feature lists stated up front. Most managed VICIdial hosts make you email for a quote. Credit where it's due.
• Clean enterprise positioning. The Enterprise tier is a real one: HA cluster, dedicated account manager, CRM/API integration, and HIPAA/PCI compliance assistance. If you're a regulated USA operation that needs a named contact and a compliance story, that's a coherent package.
• Named vertical landing pages. They run dedicated pages for insurance, collections, solar, real estate, and political. If you're buying in one of those niches, landing on a page that already speaks your vocabulary is a real comfort, and they've done that work.
• Dedicated phone support on Professional. Priority phone and email support is included from the $499 tier up. If you want to dial a human, not file a ticket, that's on the menu.
• The same "no sysadmin" promise. Their whole pitch is that you shouldn't need a Linux admin to run a dialer. We agree completely — it's the same promise we make.

Where VICIfast wins

• Speed: under 40 seconds vs ~24 hours. Their one-time installation service is advertised as "production-ready in 24 hours." Ours is a paid order to a working VICIdial admin in under 40 seconds, measured. You can sign up on a live sales call and demo on the same call.
• Single-tenant dedicated, even at entry. HostedVICIdial's Starter ($199) runs on shared infrastructure — you're a tenant alongside other call centers. Every VICIfast plan, from $49/mo up, is a dedicated VPS that's yours alone. No noisy neighbors on your dialer.
• Call recording is on-box and included. On HostedVICIdial's Starter tier, call recording is a paid add-on. On VICIfast it's included on every plan and the recordings stay on your server, in your region — not on a shared host you don't control.
• A 7-day trial, no charge until day 7. HostedVICIdial has no free trial and no money-back guarantee advertised. We validate your card, charge nothing until day 7, and it's one click to cancel before then.
• An auto-refund if we fail. If provisioning fails within an hour of payment, you're refunded automatically. Their pages advertise no guarantee.
• White-label and reseller. Run the whole platform under your own domain, logo, and billing — including a branded webphone — and resell it. HostedVICIdial does not offer white-label. If you're an agency or reseller, this is the deciding line. See /resellers.
• Per-trunk TCPA scrubbing. Bring your own Blacklist Alliance key and set the scrub mode per outbound carrier — different portfolios, different compliance contracts.
• Recorded SSH. Root SSH into your box is available and every session is captured as a replayable cast. Audit-ready, and you actually own the machine.

A note on pricing

Both shops publish prices, which makes this easy to lay side by side. The models differ: HostedVICIdial caps each tier by agent count; we price per server and never per agent.

| Roughly | HostedVICIdial | VICIfast (server + your SIP) | | ---------------- | ------------------------------------------------------------- | ------------------------------------------ | | Entry | $199/mo (up to 10 agents, shared, recording is an add-on) | from $49/mo, dedicated, recording included | | ~15 agents | $199 tier (shared) | ~$129/mo + carrier minutes | | ~30 agents | $499 "Most Popular" (dedicated) | ~$199/mo + carrier minutes | | ~50–60 agents | $499 tier ceiling | ~$399/mo (60 agents) + carrier minutes | | ~100 agents | Enterprise (custom quote) | ~$599/mo + carrier minutes | | HA cluster / DAM | Enterprise (custom) | Contact us |

On both sides your SIP carrier (Twilio / Telnyx / Bandwidth or whoever you like) bills you directly — we never resell minutes, and you can switch carriers whenever rates change. The structural difference at the bottom of the table: their cheapest tier is shared and excludes recording; ours is dedicated and includes it. See /pricing for the full grid.

When to pick HostedVICIdial

• You're a USA call center in one of their named verticals — insurance, collections, solar, real estate, political — and want a vendor whose landing page already speaks your language.
• You need HIPAA/PCI compliance assistance and a dedicated account manager, and the Enterprise tier's HA cluster fits.
• You want dedicated phone support as a first-class channel and the $499 Professional tier's caps work for your headcount.
• You don't need a free trial, white-label, or sub-40-second provisioning, and 24-hour turnaround is fine for your timeline.

HostedVICIdial is a solid, transparent operation. If those points line up, they're a fair pick.

When to pick VICIfast

• You want to be live in seconds, not a day — to demo on a sales call or stand up a campaign the moment you decide to.
• You want a dedicated box from the first dollar, not shared infrastructure on the entry tier.
• You want call recording included and on your own server, in your own region — not a paid add-on on a host you don't control.
• You want to try before you pay — 7 days, no charge until day 7, one-click cancel — and an auto-refund if we fail to provision.
• You're an agency or reseller and need white-label: your domain, your logo, your billing, a branded webphone.
• You want carrier freedom and TCPA scrubbing per trunk, with recorded SSH and full ownership of the machine.

Migration

Both sides run the same VICIdial, so a move is mechanical, not a rebuild. We pull your existing campaigns, lead lists, dispositions, DID inventory, agent logins, and recordings, and stand them up on your new single-tenant box. The cutover is a DNS flip plus a carrier-IP update.

If you're coming from a ViciBox-style setup, the automated path is documented at /migrate-from-vicibox. For anything else — including a HostedVICIdial export — contact us and we'll scope the cutover with you.

Start a 7-day trial → — no card charged until day 7.