vs HostedVICIdial - $199 and $499 tiers

VICIfast vs HostedVICIdial: which should you pick?

Same VICIdial on both sides. Pick HostedVICIdial if you would rather buy through a written proposal after a phone call, and $199 for up to 10 agents on shared infrastructure fits. Pick VICIfast if you want a dedicated box from the first dollar, a self-serve checkout, and provisioning in under 40 seconds.

It is the same dialer underneath: same /vicidial/admin.php, same agent screen, same campaign IDs, same hot keys. What differs is what the entry tier gives you and how you buy it.

Everything below about their offer is quoted from their site, checked on 7 September 2026. We have not tested their service, and we say so rather than dressing their marketing up as fact.

Quick summary

Where HostedVICIdial wins

These are the things we could check ourselves, on their own pages:

• They publish two real prices. $199 and $499, each with an agent cap and a feature list. Plenty of managed VICIdial hosts publish nothing at all, and this is better than a blank page.
• They disclose that the entry tier is shared. The Starter feature list carries the literal line "Shared infrastructure," and Professional's says "Dedicated VICIdial server." Most hosts leave that ambiguous. Stating it plainly on the pricing page is a point in their favour.
• They disclose that Starter recording is an add-on. Their plans FAQ says: "Call recording is included in Professional and Enterprise plans with configurable retention windows. Starter supports recording as an add-on." Again - disclosed rather than buried.
• Support is sold separately from hosting. Their support page states "Our VICIdial support plans work with any VICIdial installation," at $299 and $799/mo. If you already run VICIdial elsewhere and only want a support contract, that is a product most hosts do not sell.
• Month-to-month, in the terms. Their terms say you can "Upgrade or downgrade any time with 30 days notice," with no minimum term.
• Vertical content. They publish blog posts aimed at collections, insurance and similar outbound niches. Reading something written in your own vocabulary is genuinely useful when you are shortlisting.

Where VICIfast wins

• A dedicated box from the first dollar. Their Starter tier is shared infrastructure at $199. Every VICIfast plan, from $49/mo, is a single-tenant VPS that is yours alone.
• Speed. Under 40 seconds from paid order to a working VICIdial admin - a measured median. Their site says deployment happens "within 24 to 48 hours of contract signature."
• A checkout. You can pay by card, PayPal or USDT and have a box without speaking to anyone. On their site, all six pricing buttons lead to the same contact form.
• Call recording included, on your own server. Ours is on every plan and the files stay on your machine, in the region you picked - not on infrastructure you do not control and cannot inspect.
• Every cost is on the price page. Ours is one grid. Theirs is three separate ladders - hosting on the pricing page, support on the support page, installation quoted from a third - and the metered items are not priced anywhere (see below).
• A self-serve trial. 7 days on the Launch plan, card or PayPal on file, nothing charged until day 7, one click to cancel. Theirs is a pilot you request by form or phone.
• An auto-refund if we fail. If provisioning fails within an hour of payment, you are refunded automatically. We found no refund clause in their terms and no refund page.
• White-label and reseller. Your domain, your logo, your billing. Not advertised on their site. See /resellers.
• Recorded root SSH. Root on your own box, with every session captured as a replayable asciinema cast.

A note on pricing

Both sides publish something, so this part is easy to lay out. The models differ: theirs caps each tier by agent count; ours prices per server and never per agent.

US-region prices; /pricing has the live grid and the current agent guidance. On both sides your SIP carrier bills you directly - we never resell minutes, and you can switch carriers when rates change.

One thing to note about their pricing page: it says "Additional SIP trunks, DIDs, and call-recording storage are the only metered items - and they are priced transparently." We could not find a rate for any of the three anywhere on the site as of 7 September 2026. Every dollar figure published on the whole domain is $199, $499, $299, $799, $1,200, $1,800 and $150 - and the $150 is a line of homepage copy about paying a freelancer.

What to check before you buy

All observed on 7 September 2026:

• The domain hostedvicidial.com was registered on 14 April 2026 - about five months before this check - through NameSilo, and registered five years forward. No registrant name, organisation, address or email is published at either the registry or the registrar.
• No company entity is named anywhere. Their terms are governed by "the laws of the State of Delaware" with exclusive jurisdiction in Delaware courts, but the contracting party is defined only as "HostedVICIdial.com". There is no LLC, Inc or Corp, no state of incorporation, no registration number, no registered agent, and no street address on any page.
• There is no /about page. It returns 404 and is absent from their own sitemap, which lists 37 URLs. No founder, officer or staff member is named. There is no founding date, and no "since" or "established" anywhere on the site.
• There is no checkout, cart, login or billing portal. All six pricing CTAs - "Start with Starter", "Choose Professional", "Contact Sales", "Get a Free Quote", "Request Installation Quote", "Get Installation Quote" - resolve to /contact. The published prices are the opening of a conversation, not a purchase.
• The terms and privacy pages are stamped "Last updated: January 2026" - three months before the domain was registered.
• The 99.9% "uptime SLA" on the pricing page is a target in the contract. Their terms say "We target 99.9% uptime" and defer remedies to "the applicable service agreement". No credit schedule is published.
• No refund policy exists. There is no refund clause in the terms and no refund page. The terms also say your data is available "for a period of 14 days after termination, after which data may be permanently deleted", and cap liability at the fees you paid in the preceding three months.
• The three testimonials are attributed to a role and a state - "Collections Agency Owner, Ohio"; "Insurance Agency Operations Manager, Texas"; "Call Center Director, Florida" - with no names, companies, logos or dates.
• No data centre is named for the hosted product. Plans list "US-based data centers" without a city, region or provider.
• Their homepage advertises "10,000+ installations" and "8,000+ VICIdial Hosted". We found no way to check either figure. One sentence of the homepage copy reads "We've installed and hosted 8,000+ hosted."
• Their footer states: "We are in NO way affiliated with The Vicidial Group."
• We found no Trustpilot profile, and a search of the vicidial.org forum returned zero mentions. That is what you would expect of a five-month-old domain and is not a finding about the operator - it simply means there is no independent track record to read yet.

What to confirm before you sign

We are not going to route you to them for capabilities we cannot verify - the HA cluster, the dedicated account manager, the HIPAA/PCI assistance and the 8,000 deployments are all claims on their own site and nothing more. If those are why you are interested, put them in writing:

• Which legal entity am I contracting with? Ask for the registered name, the state of incorporation and a registered address, and check they match whatever appears on the invoice.
• Show me the HIPAA or PCI documentation. Ask for the attestation, the BAA you would sign, or the audit report. "Compliance assistance" is not a certification, and no certification is referenced anywhere on the site.
• Which data centre, and is my tier shared or dedicated? Get the facility named in writing, and confirm in writing whether the tier you are buying is the shared one.
• What do the metered items cost? Get a written per-unit rate for SIP trunks, DIDs and call-recording storage before you sign, since none is published.
• What is the actual uptime remedy? Ask for the service agreement that the 99.9% figure points to, and the credit schedule.
• Give me a reference customer I can call. The testimonials on the site are anonymous.
• What happens to my data and recordings if I leave? Their terms say 14 days. Confirm the export format and who runs the export.

None of that is an accusation. These are the questions any buyer should ask a vendor whose track record they cannot look up yet, and a vendor who can answer them will not mind being asked.

When to pick VICIfast

• You want to be live in seconds, not two business days - to demo on a sales call or stand up a campaign the moment you decide to.
• You want a dedicated box from the first dollar, not shared infrastructure on the entry tier.
• You want call recording included and on your own server, in your own region.
• You want to buy without a phone call, and to know the total before you commit rather than after a proposal.
• You want to try it first - 7 days, nothing charged until day 7 - with an auto-refund if provisioning fails.
• You are an agency or reseller and need white-label: your domain, your logo, your billing.
• You want carrier freedom, per-trunk TCPA scrubbing, recorded root SSH, and ownership of the machine.

Migration

Both sides run the same VICIdial, so a move is mechanical rather than a rebuild. Campaigns, lead lists, dispositions, DID inventory, agent logins and recordings come across to your single-tenant box, and the cutover is a DNS flip plus a carrier-IP update.

If you are coming from a ViciBox-style setup the automated path is documented at /migrate-from-vicibox. For anything else, contact us and we will scope the cutover with you.

Start a 7-day trial → - card or PayPal on file, nothing charged until day 7.