VICIdial Whiteboard Floor Performance Tickers Explained

Two of the Real-Time Whiteboard report types do something the others do not: they draw a single line that climbs across the screen as the shift goes on. These are the Floor Performance tickers, and they are the closest thing VICIdial has to a stock-ticker for your sales floor.

Floor Performance Totals (ticker)

This one shows the cumulative total of sales as a ticker-format line graph. The line only goes up: every sale the whole floor books gets added to the running total, and the graph extends across the time axis as the day progresses. There is no per-Agent breakdown here — it is one shared number for the entire floor, which is exactly what makes it good on a wall everyone can see.

The useful extra is the target line. You can draw a target gross-sales line — the total sales number you are aiming for — as a horizontal line across the same graph. Now the floor is not just watching a line climb, they are watching it climb toward something. When the cumulative line crosses the target, the goal is hit, and everyone can see it happen in real time.

Floor Performance Rates (ticker)

The Rates ticker plots time-elapsed conversion instead of a raw count. Rather than how many sales you have booked, it tracks the Conversion rate as time elapses, drawn as its own ticker line. This line can rise or fall through the shift as the floor gets more or less efficient, so it tells a different story than the totals ticker. A totals line that keeps climbing while the rate line sags means you are working more calls to get the same yield.

Like the totals version, the Rates ticker takes an optional target line — here it is a target conversion-rate line. Drop it in and the floor can see at a glance whether their efficiency is sitting above or below the bar you set.

flowchart LR
  A[Agents book sales over time] --> B[Whiteboard adds each to a running total]
  B --> C[Cumulative line climbs across the screen]
  D[Optional target line] --> E[Horizontal target on same graph]
  C --> F{Line crosses target?}
  E --> F
  F -->|Yes| G[Goal hit visibly]
  F -->|Not yet| H[Floor keeps pushing]

Why a ticker beats a table

A table of Disposition counts is precise but cold — you have to read it. A ticker line is something the floor can feel from across the room. The shape of the line tells the story without anyone parsing numbers: a steep climb is a good morning, a flat stretch is a stall, and the gap to the target line is the work left to do. That immediacy is the whole point of a wallboard.

Both tickers respect the same time controls as the rest of the Whiteboard. A fixed start date/time anchors the line's beginning, or the rolling "past X hours" window keeps it following the current shift. Either way the graph recompiles on the refresh interval you set, so the line keeps extending on its own.

Where the tickers fit

The tickers are one report type among several — the full menu is in the overview of what the Whiteboard report shows, and they all live inside the broader VICIdial reports guide. When you are ready to mount a ticker on a screen, the wallboard setup steps show how to pick the report, set the refresh, and project it.

A live sales ticker is only motivating if it updates the instant a sale lands, which means the server underneath has to be fast. VICIfast spins up a dedicated, secured VICIdial box in under 40 seconds, so your ticker reflects reality, not lag. See VICIfast pricing to put one on your wall.