scaling
5 posts.
Resizing your dialer for a bigger campaign
When a campaign scales up, you can resize your VICIfast VPS to more CPU and RAM from the dashboard. The resize is near-instant and snapshot-backed, and is not available on BYOI plans.
Read postAdding agent seats instantly
Add agent seats to your VICIfast dialer from the dashboard as your team grows. Here is how seats relate to your plan tier and box capacity, and what happens when you hit either limit.
Read postLoad balancing across VICIdial servers
Load balancing spreads agent and web traffic across telephony nodes in a VICIdial cluster. Here is what balances, what does not, and where the limits are.
Read postSingle-server vs clustered VICIdial: when one box is enough
When a single VICIdial box handles your call volume, what a cluster of dialers adds, and the real tradeoffs in cost and complexity before you split things up.
Read postHow to Bulk-Insert Phone Extensions Across Multiple Servers
Bulk Phone Insert takes a list of server IPs and a list of extensions and creates every combination - here is how to populate phones across a multi-server VICIdial setup.
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