reports
21 posts.
How to limit which reports a user group can open
The Allowed Reports setting restricts which reports level 7 and higher users in a group can open, scoping managers to what they need.
Read postHow Allowed Queue Groups scopes report visibility for a group
Allowed Queue Groups limits which queue groups a user group can see inside queue-based reports, keeping managers focused on their own queues.
Read postWhat the View Reports permission does and why it needs level 7
The View Reports permission opens the VICIdial reports, but only for users at level 7 or higher. Here is why both gates exist.
Read postDiagnosing high agent latency: the reports that point to the cause
Use the Agent Latency Report and Latency Gaps Report to tell whether agent-screen lag is the network, the workstation, or the server.
Read postHow to read the User Group Login Report to confirm where an agent logged in
Use the User Group Login Report to confirm an agent's most recent login: campaign, server IP, computer IP, extension, and phone login.
Read postDiagnosing false answer supervision with the SIP Event Report
The SIP Event Report lets you sort SIP messages by Ring-Time to spot False Answer Supervision — calls marked answered before a human picked up.
Read postHow to read SIP hangup causes and translate them into plain English
The Dial Log Report groups calls by SIP hangup cause code and reason. Here is what the common codes really mean for your list and carrier.
Read postDiagnosing carrier rejects: reading the codes your provider sends back
Use the Hangup Cause and Carrier Log reports to read your carrier's rejection codes, filter to a specific cause, and decide what to change.
Read postHow to read the Inbound DID Detail Report to trace a single inbound call
Use the Inbound DID Detail Report to follow one inbound call by DID and tell where it actually routed versus where the number points today.
Read postHow to read the Webserver-URL Report on a multi-server setup
The Webserver-URL Report bundles three logs that show which web server an agent hit and which page version they got on a cluster.
Read postWhy your drop rate suddenly spiked and how to trace it
A sudden drop-rate jump usually traces to dial ratio, fresh leads, fewer agents, or false answer supervision. Here is how to find which.
Read postHow to read the Admin Report Log Viewer and spot slow-running reports
The Admin Report Log Viewer lists every report pulled, with compile time. Here is how to find the slow report that is dragging your system.
Read postHow to read the 3-Way Press Log Report and what each result means
Decode every row of the 3-Way Press Log Report, from Started to Transfer, and tell a clean handoff from a failed one at a glance.
Read postWhy agents get logged out with a LAGGED message and how to fix it
A LAGGED message means the agent screen's heartbeat to the dialer fell behind. Here's how to confirm it in the LAGGED reports and what to change.
Read postWhat hangup cause 17 (user busy) tells you about your list
Cause 17 is a real busy signal, logged as the AB status. A high rate is usually a list-quality or redial-timing problem, not a system fault.
Read postHow to read the Recording Access Log to see who opened a recording
The Recording Access Log is your audit trail for call recordings. Here is how to search it by user, access time, or recording date.
Read postCalls placed but not connecting: a first-things-to-check guide
Calls dial out but never reach a person? Read the per-attempt SIP response codes in the Dial Log and Carrier Log reports to find the cause.
Read postThe complete guide to VICIdial reports and what each tells you
A tour of every VICIdial report family — the Real-Time Main Report, All Campaigns Summary, the Whiteboard wallboard, and the deeper summary and export reports.
Read postXFERS, DROP, and OTHER in the Fronter/Closer Report: what each column means
A plain-English read of the XFERS, DROP, and OTHER columns in the VICIdial Fronter/Closer Report so you stop guessing at your transfer numbers.
Read postThe 3-Way Press Log Report: reading Started, Answered, Accepted, and Declined
Decode the VICIdial 3-Way Press Log Report: what Started, Answered, Accepted, Declined, Too Slow, and Defeated mean for each outside-agent call.
Read postThe Fronter/Closer Detail Report: tracing every transfer call by call
See exactly which fronter sent which call to which closer, with lead ID, original call time, and transfer time on a single in-group.
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