What the View Reports permission does and why it needs level 7

View Reports is the permission that opens the VICIdial reports screens, where you read Agent performance and call outcomes across your teams. What surprises new admins is that the checkbox alone is not enough: the user must also sit at user level 7 or higher. This double requirement trips people up constantly, so this post explains both gates, why they exist, and how to build a clean report-only account that reads everything and changes nothing.

Two gates, not one

View Reports set to 1 says this account is allowed to see reports. The level 7 requirement is a separate, harder gate baked into how VICIdial treats reporting access. Both must be true at once. If you enable the checkbox on a level 6 user, the reports stay closed, which is the most common reason a manager swears they have the permission but still sees nothing. Raise the user level to 7 and the screens appear. Always check both fields together when troubleshooting access, rather than assuming the checkbox is the whole story.

• Gate one: the View Reports checkbox is set to 1.
• Gate two: the user level is 7, 8, or 9.
• Miss either gate and the reports stay hidden.

Why level 7

Reports expose campaign-wide and team-wide numbers, not just one agent's own Agent session. Tying that visibility to level 7 keeps raw agents, who usually sit at level 1, away from the full operational picture while still letting you create supervisor accounts that read everything. View Reports also pairs naturally with two neighbours. Export Reports adds the ability to download the export call reports, which is a stronger right you grant only when someone genuinely needs the raw data. User Admin Redirect URL can send a report-only login straight to a single report when they sign in, so a client never even sees the wider admin screen.

Setting up a report-only account

To build a clean read-only login, set the user level to 7, turn on View Reports, and leave every Modify and Delete box switched off. Add Export Reports only if the person needs to download data, and set a User Admin Redirect URL if you want them to land on one specific report at login. The result is a supervisor or client account that can analyse performance in depth without the ability to change a single setting, which is exactly what you want to hand to an outside stakeholder.

Be aware of what level 7 itself carries beyond reports. Promoting an account to level 7 changes how some other screens treat it, so do not treat the level purely as a reporting switch. If your only goal is reporting and you want to keep the account otherwise restricted, lean on the User Admin Redirect URL to funnel the login straight to a report, and keep the user group scoped to just the campaigns that person should see. A tight user group plus a redirect gives you a focused, low-risk reporting login even though the underlying level is 7.

flowchart TD
  A[Want report only access] --> B[Set user level to 7]
  B --> C[Enable View Reports]
  C --> D{Need downloads}
  D -- Yes --> E[Enable Export Reports]
  D -- No --> F[Leave Export Reports off]
  E --> G[Optional redirect to one report]
  F --> G
  G --> H[Save the report only user]

View Reports is a good example of how levels and permissions work together, which we unpack in the users and groups guide. For the level system itself, see VICIdial user levels explained. Every VICIfast box is Single tenant, so your reports stay private to your own team with no shared dashboards. Browse our pricing page to have one running in under a minute.