lead-data
5 posts.
How to drop a lead's name into your VICIdial script
Using VICIdial's --A--first_name--B-- and --A--last_name--B-- tokens, you can make every script greet the contact by name automatically. Here is exactly how to add it and what to watch out for.
Read postVICIdial script variables explained: how --A--field--B-- fills in lead data
VICIdial's --A--field--B-- syntax auto-populates lead and call data directly into a script's text when an agent opens a call. This post explains how the syntax works, which field names are available, and common mistakes to avoid.
Read postThe GDPR right of access and right to erasure, explained
Articles 15 and 17 of the GDPR give EU residents the right to see every piece of personal data you hold on them and to demand its deletion. Here is what those rights require in practice.
Read postHow to export or purge a lead's data for a GDPR request
When a GDPR right-of-access or right-to-erasure request arrives, VICIdial's Modify Lead page gives you the tools to download or permanently delete all data for that lead. Here is exactly how to use them.
Read postHow to Delete a VICIdial List (and What Happens to Its Leads)
Deleting a VICIdial list is a deliberate two-step action that also removes every lead inside it. Here is the process, the gotchas, and the safer alternatives.
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