hopper
21 posts.
How to feed the dial hopper with hopper_bulk_insert
Push a batch of lead_ids straight into the dial hopper from one API call, with priority and local-time checks.
Read postReading the dial hopper with hopper_list
Pull the live contents of a campaign's dial hopper, lead by lead, with the hopper_list API call.
Read postWhy calls ring but never connect to an agent
Calls that ring out, drop, or sit unanswered usually trace back to the hopper, agent availability, or a carrier that never sends a real answer.
Read postHopper empty errors: what they mean and how to clear them
An empty dial hopper means no leads queued for agents. Check list status, call times, recycling and time zone to refill it.
Read postWhy agents can't log in to a campaign before 9 AM
No leads in the hopper means no agent logins. With a 9am-9pm call time, leads aren't loaded until 9 AM in the first lead time zone.
Read postHow VICIdial Dispositions Decide Lead Recycling
The DNC, Not Interested, Unworkable, and Completed flags take a lead out of rotation; everything else stays callable and can recycle back into dialing.
Read postWhy a VICIdial List Shows 0 Leads Available
The list has thousands of records but the dialer reports zero available. Here is what 'available' actually means and how to fix it.
Read postLeads Not Dialing? List-Level Causes in VICIdial
When a list of leads sits there and nothing dials, the cause is usually a setting on the list itself. Here is the checklist.
Read postVICIdial lists and leads: the complete guide
What a list is, how settings work, how to load leads, and how leads flow into the dialer. The cornerstone guide to lists and leads.
Read postVICIdial dialing strategies: the complete guide
Every VICIdial dialing strategy in one place: ratio, predictive, adaptive, manual and blended. How dial level, drop rate, the hopper, lead order and caller ID fit together, plus a troubleshooting map for when calls slow down or drops climb.
Read postList Order in VICIdial: how leads get picked
List Order decides which leads VICIdial pulls into the dialing queue first — by upload order, phone number, call count, timezone, and more. Pick the wrong one and your best leads sit untouched. Here's a plain-English tour of the options that matter.
Read postManual Dial Hopper Check explained
Manual Dial Hopper Check stops the awkward double-call: an agent dials a number by hand just as the auto-dialer was about to dial the same one. Turn it on and VICIdial clears the queued copy first. Here's how it works and when to use it.
Read postHopper Drop-Run Trigger explained
The Hopper Drop-Run Trigger does one thing: for a single minute, it loads only your DROP leads at top priority, then resets itself. Great for quickly retrying abandoned calls — with one warning about list resets you need to read first.
Read postHopper Hold Inserts explained
Hopper Hold Inserts loads leads into the queue in a held state, so they don't dial until something says go. It's how you stage leads for an outside process or a one-click agent flow. Here's what RHOLD and AUTONEXT actually do.
Read postWhen to force a reset of the hopper
Force Reset of Hopper wipes the dialing queue clean on form submit, then lets it refill a minute later. It's a handy reset button for stuck or stale queues — and a fine way to dial the wrong leads if you use it carelessly. Here's the safe way.
Read postHopper VLC Dup Check: stopping duplicate dials
If the same person keeps getting called twice in a row, Hopper VLC Dup Check is the setting that catches it. Here's what it does, when it helps, and the one mistake that quietly chokes your dialing to a single lead per minute.
Read postHow to fix an empty hopper in VICIdial
Agents logged in, leads in your lists, but the hopper keeps showing empty and nothing dials. Work through these usual causes in order to get calls flowing again.
Read postWhat the Automatic Hopper Multiplier does
The Automatic Hopper Multiplier is the one knob you have over VICIdial's automatic hopper sizing. Here is what it scales, the range it accepts, and when to move it off 1.
Read postAutomatic Hopper Level vs a fixed hopper level
Should you pin your hopper size to one number or let VICIdial recalculate it every minute? Here is how Automatic Hopper Level works and when each choice wins.
Read postHow to set your Minimum Hopper Level
Minimum Hopper Level is how many leads VICIdial tries to keep staged for dialing. Set it too low and agents stall; set it well and the floor stays busy. Here is the rule of thumb.
Read postWhat the VICIdial hopper is and why it matters
The hopper is the short list of leads VICIdial keeps ready to dial in the next few minutes. Understand it and most strange dialing behavior suddenly makes sense.
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