Tag
holidays
3 posts.
What ACTIVE, INACTIVE, and EXPIRED holiday status mean
VICIdial gives each Call Time Holiday one of three statuses - ACTIVE, INACTIVE, or EXPIRED - and only one of them actually triggers After Hours routing on the holiday date. Understanding the difference prevents costly misconfigurations.
Read postHow to add a Call Time Holiday in VICIdial
Adding a Call Time Holiday in VICIdial takes a few minutes but requires careful attention to status and the inbound method. This step-by-step guide covers every field and the two-step process to attach the holiday to a Call Time.
Read postWhat Call Time Holidays are and when to use them
Call Time Holidays are one-day (or partial-day) rules attached to a Call Time definition that reroute inbound calls to an After Hours option during a named holiday. This post explains the feature, its fields, and when it makes sense to use it.
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