Tag
holidays
3 posts.
How to add a Call Time Holiday in VICIdial
Adding a Call Time Holiday in VICIdial takes a few minutes but requires careful attention to status and the inbound method. This step-by-step guide covers every field and the two-step process to attach the holiday to a Call Time.
Read postWhat Call Time Holidays are and when to use them
Call Time Holidays are one-day (or partial-day) rules attached to a Call Time definition that reroute inbound calls to an After Hours option during a named holiday. This post explains the feature, its fields, and when it makes sense to use it.
Read postWhat ACTIVE, INACTIVE, and EXPIRED holiday status mean
VICIdial gives each Call Time Holiday one of three statuses — ACTIVE, INACTIVE, or EXPIRED — and only one of them actually triggers After Hours routing on the holiday date. Understanding the difference prevents costly misconfigurations.
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