Tag
fronter
3 posts.
What a fronter and a closer are in VICIdial
A fronter qualifies and transfers the call through an in-group using Local Closer; the closer receives that transfer and works the sale.
Read postHow to read the Fronter-Closer Report
The Fronter-Closer Report shows fronter stats on top and closer stats below, including transfers, sales, and the closer conversion percentage.
Read postHow to read the Fronter-Closer Detail Report
The Fronter-Closer Detail Report lists every transfer from fronter to closer with FRONTER STATS and CLOSER STATS columns per agent.
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