caller-id
21 posts.
Sending a Test Call With a Custom Caller ID in VICIdial
The Send a Call With Custom CID page fires a single outbound call from a chosen server using any caller ID you set, as long as your carrier allows it.
Read postWhat the STATE FILL Method Does When Bulk-Adding Caller IDs
STATE FILL takes one caller ID and fans it out to every area code in that number's state - one Florida CID becomes 19 entries.
Read postHow to Bulk-Delete Area-Code Caller IDs From a Campaign
AC-CID Bulk Delete removes area-code caller IDs from a campaign or CID group, with a Clear All CIDs option that wipes the whole list at once.
Read postHow to Bulk-Add Caller IDs From a CSV List in VICIdial
The CSV method lets you paste NPA,CID,DESCRIPTION,ACTIVE rows to control every area-code caller ID field, including a STATE-type format for CID groups.
Read postHow to Bulk-Add Area-Code Caller IDs With STATE LOOKUP
STATE LOOKUP reads the first three digits of each caller ID, maps the NANP area code to a US state, and fills the description automatically.
Read postHow to Use the CID_change.agi Script to Change Caller ID
CID_change.agi swaps the outbound caller ID on any call that passes through it, letting you pick a fixed number or pull from a CID group that matches the destination area code.
Read postHow CID Group auto-rotation cycles your caller IDs
CID Group auto-rotation cycles one active caller ID at a time across your group on a timer, so no single number carries every call.
Read postWhat a Group Alias lets agents pick for manual-call caller ID
A Group Alias gives agents a menu of outbound caller IDs to choose from when placing manual calls and three-way calls from the agent screen.
Read postWhat VICIdial CID Groups do and when to use them
CID Groups let you share one set of caller IDs across campaigns and rotate them by state, area code, or none-at-all auto-rotation.
Read postWhat Washington's mini-TCPA means for your campaigns
Washington's HB-1497, effective June 2022, extends beyond sales calls to cover any organization soliciting for money, requires caller identification within 30 seconds, and mandates ending a call within 10 seconds when requested. Here is what VICIdial operators need to configure.
Read postcid_choice and group_alias on a 3-way: setting caller ID from the API
When you open a 3-way through the transfer API, two fields decide what caller ID the third party sees: group_alias and cid_choice. Here is how each works.
Read postANI vs CNAM: what your carrier sends and shows
ANI is the number your call sends; CNAM is the name the far carrier looks up from that number. They are set in two different places.
Read postGetting your numbers unblocked when carriers flag them
How outbound numbers get blocked or flagged, the remediation and registration paths to clear them, and how to keep watching your reputation afterward.
Read postAvoiding "Spam Likely" labels on your outbound calls
What triggers a Spam Likely flag on VICIdial outbound calls and the practical fixes — number rotation, attestation, registration, and lower volume per DID.
Read postBranded caller ID (CNAM) through your carrier
What CNAM is, how the called party's carrier looks your name up in LIDB, and what you register with your carrier or CNAM provider to control it.
Read postMaking sure your caller ID reaches the carrier
How VICIdial sends caller ID to your carrier, why it sometimes gets stripped or overwritten, and how to confirm the number you set is the one that goes out.
Read postCall attestation A, B, and C explained
What attestation levels A, B, and C mean, how they tie into STIR/SHAKEN, and why a higher level keeps your calls off the Spam Likely list.
Read postSTIR/SHAKEN and VICIdial: What You Need to Know
STIR/SHAKEN signs your caller ID so carriers can trust it. Here is what it is, why it affects your answer rates, and where VICIdial fits in.
Read postWhat a Filter Phone Group is
A simple list of phone numbers that lets VICIdial route certain callers differently based on who is calling.
Read postRouting one DID differently by caller ID
Send some callers on a number to a different destination by matching their caller ID against a group, a list, or a URL.
Read postClean CID Number and Alter CID Name on a DID
Trim incoming caller ID digits and rewrite the caller ID name on a per-number basis before routing.
Read post