How to Bulk-Delete Area-Code Caller IDs From a Campaign

Area-code caller ID lists grow fast, especially after a STATE FILL run that fans one number into dozens of entries. When numbers get retired or a Campaign changes direction, AC-CID Bulk Delete clears them out in one pass instead of clicking through entries one at a time. It is the cleanup tool that keeps your caller ID lists from turning into landfill.

How the delete is scoped

First you choose the scope: a specific Campaign or a CID group. That choice decides which set of area-code caller IDs you are working with. On the next step you pick the individual entries you want gone and confirm. Only the area-code caller IDs in the selected scope are touched - nothing in other campaigns or groups is affected, so the blast radius is exactly what you select and no more.

The Clear All CIDs shortcut

There is a faster path for when you want everything gone. Setting Clear All CIDs to YES skips the per-entry selection step entirely and wipes every area-code caller ID for the chosen campaign or CID group in a single move. It is exactly what you want when you are rebuilding a list from scratch - and exactly what you do not want if you only meant to prune a handful. The option does no partial matching or filtering: YES means all of them, with no second list to review.

flowchart TD
  A[Pick campaign or CID group] --> B{Clear All CIDs = YES?}
  B -- Yes --> C[Skip selection]
  C --> D[Wipe every AC-CID in scope]
  B -- No --> E[Show selection list]
  E --> F[Pick entries to remove]
  F --> G[Delete selected only]

Before you confirm

• Double-check the scope. Deleting from the wrong Campaign or CID group is the most common mistake here, and there is no undo.
• Remember a campaign with no area-code caller IDs falls back to its default CID (caller ID) - so calls keep flowing, just with a different displayed number than agents and leads might expect.
• If you might need the same list again, export or note the entries first. Once the delete runs, that list is gone.

Why you would clear a whole list

The most common reason is starting over. Maybe a DID (direct inward dialing) block was reclaimed and its numbers should no longer be shown, maybe a STATE FILL run created hundreds of stale entries, or maybe a DNC (do not call) or compliance change means certain displayed numbers must come off immediately. In all of those cases, wiping the list and reloading a fresh one is cleaner and safer than hunting through a long list for the bad rows by hand.

Pairing a Clear All wipe with a fresh import is a tidy reset: clear, then reload the correct entries in one sitting so there is never a window where the campaign is missing the caller IDs it needs. Doing both steps back to back keeps the gap closed and avoids stray calls going out under the default CID (caller ID) while you work.

If you only need to remove a few bad entries rather than rebuild, leave Clear All set to NO and use the per-entry selection instead. The selection step is slower but surgical, and it is the safer choice any time the list still holds numbers you want to keep.

Where it fits

Bulk Delete is the cleanup side of the AC-CID tools. To rebuild after a wipe, see the CSV bulk-add method. For the whole set of admin bulk tools, read our bulk tools overview.

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