consent
22 posts.
Two-Party Consent States for Call Recording
Which states require all parties to consent before recording a call, plus the safe default of treating every call as two-party.
Read postOne-Party vs Two-Party Recording Consent
The difference between one-party and two-party consent states for call recording, and why a hosted dialer treats every call as two-party.
Read postHow to Filter Cell Phones From Your Lead Lists
Scrub wireless numbers out of your lists before they hit an auto-dialer. With number portability there is no perfect lookup, but a daily service gets close.
Read postWhat the TCPA Means for Call Centers
A plain overview of the Telephone Consumer Protection Act of 1991 for outbound call-center operators, and the VICIdial settings that keep you compliant.
Read postWhat Is an ATDS Under the TCPA?
An ATDS is equipment that stores or produces numbers with a random or sequential generator and dials them. Here is what that means for your dialer.
Read postManual-Dial-Only Dialing to Stay TCPA-Safe
One TCPA strategy is to call cell phones only from a dialer with no auto-dial capacity, so a human triggers every call. Here is how that works.
Read postTCPA Penalties for Illegal Cell Phone Calls
TCPA penalties run $500 to $1,500 per call or text, and class actions can multiply that across thousands of leads. Here is what a dialer operator should know.
Read postRingless Voicemail and FCC Rules
In November 2022 the FCC ruled that ringless voicemails are subject to robocall rules, so they require the same prior consent as automated calls.
Read postWhat Counts as Express Written Consent
Valid express written consent under the TCPA must name the caller, the number, the purpose, the ATDS disclosure, and carry an affirmative signature.
Read postCalling Cell Phones: TCPA Consent Rules
Since October 16, 2013, dialing or texting a cell phone with an ATDS needs prior express written consent. Here is how that rule shapes your campaigns.
Read postTCPA Consent Revocation Rules
A consumer can revoke consent to your calls and texts by any reasonable means. Here is how a VICIdial operator honors that within 10 days.
Read postAI Voice Bots and the TCPA
AI-generated and prerecorded voice calls count as robocalls under TCPA and FCC rules, so they need prior express written consent. Here is what that means for VICIdial.
Read postThe Standard Opt-Out Keywords You Must Honor
Stop, quit, end, cancel, unsubscribe, revoke, and opt out automatically trigger an opt-out. Here is how a VICIdial SMS program processes them.
Read postOne-to-One Consent and Lead Providers
Under the newer TCPA rules, consent must be a separate item granted to each individual seller. That changes how bought leads can be called.
Read postWhat the Reassigned Number Database Is
The FCC Reassigned Number Database holds 300M+ US numbers reassigned or disconnected since 2021, so callers can confirm a number still belongs to the right person.
Read postHow to Query the Reassigned Number Database
Check up to 50 numbers individually or 250,000 in a batch at reassigned.us, using your last-contact or consent date to confirm a number was not reassigned.
Read postHow the RND Shields You From TCPA Liability
The Reassigned Number Database offers a TCPA safe harbor: with prior consent and a clean RND check, one wrong call to a reassigned number will not sink you.
Read postMaine's Reassigned Number Law (LD 2234)
Maine's 2024 law LD 2234 requires telephone solicitors to use the Reassigned Number Database to verify a number was not reassigned before making a sales call.
Read postWhat Is a Mini-TCPA?
A mini-TCPA is a state telemarketing law that mirrors Florida's stricter rules: express consent, 8am-8pm windows, and call-frequency caps.
Read postHow to Handle Call Recording Consent
Three practical ways to handle call recording consent in VICIdial: do not record, play a recorded notice, or have agents inform the customer.
Read postFlorida Mini-TCPA Rules
Florida's July 1 2021 law: express consent for autodialed or recorded calls, an 8am-8pm window, and the state call-time override that enforces it.
Read postTCPA 2025 Rule Changes Explained
The 2025 TCPA changes add separate per-seller consent, a wider revocation definition with a 10-day deadline, and bring AI voice bots under robocall rules.
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