VICIfast Support Team
VICIfast Support
The VICIfast support team. We run managed VICIdial full-time and write these guides from the operator's chair.
Posts by VICIfast Support
How to copy a VICIdial user to create a new one
Use the Copy A User screen in VICIdial to clone an existing account's settings into a new one - just supply a new ID, password and full name.
How to fix an external-phone agent whose phone never rings
An external-phone agent logs in but the phone never rings. The fix is almost always one wrong field on the phone record.
How to modify a VICIdial user's settings
How the Modify User screen works in VICIdial, the difference between agent and admin interface options, and why some changes only apply at the next login.
How to search for a VICIdial user
Find any account fast with the Search For A User screen in VICIdial - filter by name, user ID, user level or group instead of scrolling the full list.
What the Delete Users, Lists and Campaigns permissions control
The Delete family of VICIdial permissions removes accounts, lists, and campaigns. Here is what each one controls and why they are kept separate.
How to test a Remote Agent's External Extension before going live
Before flipping a Remote Agent to ACTIVE, dial its External Extension from the server. This one test catches most forwarding failures.
How to delete a VICIdial user safely
Remove a VICIdial user account the right way using the two-step DELETE THIS USER flow, plus when to disable instead of delete.
What latency does to remote-agent audio quality
How one-way delay, jitter, and packet loss degrade remote-agent call audio, and the simple measurements that tell you which one is hurting you.
What the Zoiper WebPhone integration is
VICIdial ships hooks for the Zoiper WebPhone, a browser-embedded phone licensed per domain. Here is what the integration does and how it was wired in.
What the VICIdial user permission checkboxes do
A plain tour of the VICIdial admin permission checkboxes, from Modify Users to Delete Campaigns, and how they shape what a manager can touch.
What the Load Leads and Download Lists permissions control
Load Leads decides who can import contacts into VICIdial, and Download Lists decides who can pull a whole list back out. Here is how each one works.
What ViciPhone needs: Asterisk 13+ and real SSL certs
ViciPhone has two hard requirements before it will register: Asterisk 13 or higher on every server and authentic SSL certs everywhere agents log in.