VICIfast Support Team
VICIfast Support
The VICIfast support team. We run managed VICIdial full-time and write these guides from the operator's chair.
Posts by VICIfast Support
What the User Group Login Report tells you about agent access
The User Group Login Report groups every agent login by user group and shows you first login, last login, and the most recent session details - campaign, server, workstation, and phone. This post explains each column and how to use it for access reviews.
Spotting LAGGED clusters on the timeline chart
The LAGGED Summary Report's timeline chart is the fastest way to see whether agent lag is random noise or a repeating pattern. This post walks through what a cluster looks like on the chart and how to pinpoint exactly when and why it happens.
How to read the Agent LAGGED Report
The Agent LAGGED Report tells you exactly which servers and agents experienced timing lag events and when. Learn how to use both sub-reports to isolate whether lag is a server-side problem or an individual agent problem.
How to audit which managers monitored which agents
The Real-Time Monitoring Log Report records every listen-in session a manager starts - who listened, to whom, from which server, and for how long. Here is what the report contains and how to use it for compliance and accountability.
Server health status versus billing status: the difference
VICIfast tracks health status and billing status as two separate things. A server can be ACTIVE in billing terms while being DEGRADED or UNREACHABLE at runtime. Understanding the difference helps you troubleshoot faster.
How to watch disk usage on a busy dialer
Recordings, logs, and the database all grow on the same disk your VICIdial server runs on. Learn how to track disk percent-used, set retention policies, and avoid a full disk before it kills your dialer.
Agent latency as a server capacity signal
Agent screen latency is not just a network complaint - rising latency values are an early sign that your VICIdial server is approaching its capacity ceiling. This post explains why latency climbs under load and how to use it as an actionable capacity signal.
Safe CPU and load thresholds for a VICIdial box
Knowing what load average and CPU percentages are acceptable on a VICIdial server helps you act before performance degrades. This post gives you concrete thresholds based on your core count and call volume.
What high system load actually means on a dialer
High system load on a VICIdial server does not always mean the same thing. This post explains what load average measures, why it rises, and how to tell a real call surge from a runaway process.
What the last 1000 lines of Asterisk CLI output tell you
The Asterisk Debug Page surfaces the most recent 1000 lines of CLI output alongside SIP and IAX peer status. Learn how to read these streams to spot trunk registration failures, call leg errors, and codec mismatches before they affect your agents.
What peak system load tells you about your VICIdial box
Peak system load in the Server Performance Report shows the single worst run-queue depth of a shift, revealing whether your VICIdial box hit a capacity ceiling.
What the average channels-in-use number means
The average channels-in-use figure on the Server Performance Report tells you how many concurrent Asterisk audio paths the server carried on average across a shift.