VICIfast Support Team
VICIfast Support
The VICIfast support team. We run managed VICIdial full-time and write these guides from the operator's chair.
Posts by VICIfast Support
Reading your 30-day call-volume trend in Maximum System Stats
The 30-day call-volume series in Maximum System Stats lets you spot growth, seasonality, and creeping peaks before they breach your server or trunk capacity ceiling.
Monitoring VICIdial back-end processes for restarts and hangs
Using Internal Process Logs to spot a crashing VICIdial process - high launch count with short run times means keepalive is restarting it repeatedly, which is a sign of a real fault.
Monitoring the Asterisk channel count on your VICIdial server
The Asterisk channel count in the Server Performance Report shows how many live audio paths are open at any moment, helping you separate real call surges from runaway processes.
What peak system load tells you about your VICIdial box
Peak system load in the Server Performance Report shows the single worst run-queue depth of a shift, revealing whether your VICIdial box hit a capacity ceiling.
What "most concurrent agents" tells you about server sizing
The most-concurrent-agents daily peak in Maximum System Stats shows the highest number of agents logged in simultaneously, which is the figure that drives seat licensing and server headroom planning.
How to read the Asterisk Debug Page
The Asterisk Debug Page gives you SIP and IAX peer status, outbound registry state, and the last 1000 lines of Asterisk console output without requiring SSH access to the server.
The DB Schema Compare Utility explained
The DB Schema Compare Utility checks your VICIdial database servers for schema drift by comparing tables, row counts, and column counts between the primary and any secondary server.
How to turn on System Performance logging in VICIdial
System Performance logging in VICIdial must be explicitly enabled per server before any data is collected, and without it the Server Performance Report stays permanently empty.
How to check which VICIdial version each server is running
The version column on the Server Versions page lets you confirm every node in your cluster runs the same VICIdial build - a mismatch after a partial upgrade is a classic source of subtle dialer breakage.
How to find a database schema mismatch between servers
When VICIdial logs show Unknown column errors or replication breaks after an upgrade, the DB Schema Compare Utility pinpoints which table or column is missing on which server.
How to compare the settings of two campaigns side by side
Using VICIdial's Settings Compare Utility on the CAMPAIGNS type lets you see exactly which field differs between a working campaign and a broken one, without guessing.
The Settings Compare Utility explained
The Settings Compare Utility lets you pick two records of the same type and see every setting side by side, with differences highlighted so you know exactly what changed.