VICIfast Support Team
VICIfast Support
The VICIfast support team. We run managed VICIdial full-time and write these guides from the operator's chair.
Posts by VICIfast Support
Editing a phone group with update_phone_alias
Change or delete an existing phone alias over HTTP with update_phone_alias. Required fields, the delete_alias flag, permissions, and responses.
Validating a number before dialing with check_phone_number
Check that a phone number is the right length, in a dialable area code, and not on a DNC list before you dial it.
How to feed the dial hopper with hopper_bulk_insert
Push a batch of lead_ids straight into the dial hopper from one API call, with priority and local-time checks.
How to change campaign settings with update_campaign
Change dial level, dial method, hopper level and more on a live VICIdial campaign over HTTP with the update_campaign API.
Cloning a DID with copy_did
Duplicate an existing inbound DID's routing onto one or more new numbers in a single API call with copy_did.
Reading live call-status counts with call_status_stats
Get per-campaign and per-ingroup call counts with hourly and status breakdowns from the call_status_stats API - fields, filters, and output format.
Finding a call recording with the recording_lookup API
Use the recording_lookup function on the Non-Agent API to find call recording URLs by agent, date, or lead id, with format and permission notes.
Reading the dial hopper with hopper_list
Pull the live contents of a campaign's dial hopper, lead by lead, with the hopper_list API call.
Blocking a number with the add_fpg_phone API
Use add_fpg_phone to push a phone number into a Filter Phone Group so the dialer skips it without touching your DNC lists.
How to create a calling list with the add_list API
Create a new VICIdial calling list over HTTP with the add_list function. Required fields, optional settings, copying custom fields, and responses.
Exporting agent stats with agent_stats_export
Pull agent activity statistics for a date range with the agent_stats_export API - talk time, pauses, sessions, and per-campaign grouping.
How to create an inbound DID with the add_did API
Create an inbound DID and route it to an in-group, extension or call menu over HTTP with the VICIdial add_did API function.