VICIfast Support Team
VICIfast Support
The VICIfast support team. We run managed VICIdial full-time and write these guides from the operator's chair.
Posts by VICIfast Support
Parking and unparking a call with the park_call function
Send a customer or a third party to the park extension and grab them back, including IVR park and swap options, from a logged-in agent session.
Adding and dialing a lead with external_add_lead
How the external_add_lead Agent API function drops a new lead into a logged-in agent's manual dial list, with optional DNC checks.
Setting a disposition from outside with external_status
Disposition a call on a logged-in agent's screen from your own app with external_status, including scheduled callbacks and their options.
Updating the agent form remotely with update_fields
How the update_fields Agent API function rewrites the customer information panel on a logged-in VICIdial agent's screen and reloads panels.
Seeing an agent's inbound groups with agent_ingroup_info
How the agent_ingroup_info non-agent API shows the in-group and outbound auto-dial settings a logged-in agent currently has.
Playing audio to a caller with the audio_playback function
How the audio_playback agent-api function plays, stops, pauses, and resumes an audio file in a live VICIdial agent session.
Starting a silent listen with the blind_monitor API
How the blind_monitor non-agent API dials a supervisor's phone and drops them into an agent's live session to monitor, barge or swap.
Editing campaign dial presets with update_presets
Add, edit, list or delete a campaign's quick-dial presets over HTTP using the VICIdial update_presets API function.
Exporting inbound-call logs with did_log_export
Pull a single day of inbound calls to a DID with the did_log_export API function - required fields, output format, permissions, and errors.
Cloning a DID with copy_did
Duplicate an existing inbound DID's routing onto one or more new numbers in a single API call with copy_did.
Pulling every call to a number with phone_number_log
Export every inbound and outbound call placed to one or more phone numbers with the phone_number_log API - fields, filters, and the indexing caveat.
How to feed the dial hopper with hopper_bulk_insert
Push a batch of lead_ids straight into the dial hopper from one API call, with priority and local-time checks.