VICIfast Support Team
VICIfast Support
The VICIfast support team. We run managed VICIdial full-time and write these guides from the operator's chair.
Posts by VICIfast Support
What Are VICIdial Status Groups and Why Use Them
Status Groups let you override a campaign's dispositions for calls placed within a specific list or handled by a specific in-group.
How to Set Up a VICIdial Whiteboard Wallboard Display
Turn a TV or projector into a live VICIdial wallboard: pick a report type, watch the right options turn red, set the refresh interval, and project it.
How to Group VICIdial Statuses Into a Category
Step through creating a VICIdial status category, the 2-20 character Category ID rules, and assigning statuses so they roll up into one reportable group.
What TRUNK SHORT and FILL Mean in VICIdial
The TRUNK SHORT/FILL numbers on the VICIdial real-time report, what they tell you about line capacity, and what to do when SHORT is high.
The Completed Flag: Marking a VICIdial Lead Done
The Completed flag says a lead needs no further calls without putting it under DNC, Not Interested, or Unworkable, and it feeds several reports.
VICIdial MIN SEC and MAX SEC: Gating Statuses by Call Length
The MIN SEC and MAX SEC fields decide whether an agent can pick a given status based on how long the call ran.
What the DNC Flag on a VICIdial Status Actually Does
The DNC flag on a status marks a lead do-not-call, counts it in DNC totals, and can push it onto your DNC lists depending on campaign settings.
System Statuses vs Campaign Statuses in VICIdial
System statuses apply everywhere; campaign and group statuses are scoped. Here is how VICIdial decides which set an agent sees.
How to Read the VICIdial Real-Time Main Report
A guided walk through the VICIdial Real-Time Main Report, from the top stat block down to the color-coded agent rows.
What the VICIdial Real-Time Agent Colors Mean
Yellow, blue, white, purple, black: the agent state colors on the VICIdial Real-Time Main Report and why they darken over time.
How to Change the Real-Time Report Display Options
The Choose Report Display Options panel in VICIdial: refresh rate, inbound NO/YES/ONLY, campaign and user-group selectors, and the extra toggles.
The complete guide to VICIdial reports and what each tells you
A tour of every VICIdial report family — the Real-Time Main Report, All Campaigns Summary, the Whiteboard wallboard, and the deeper summary and export reports.