VICIfast Support Team
VICIfast Support
The VICIfast support team. We run managed VICIdial full-time and write these guides from the operator's chair.
Posts by VICIfast Support
Menu Repeat: replaying the menu
Control how many times your phone menu replays when a caller does not make a valid choice.
Menu Invalid Prompt: handling a wrong keypress
What plays when a caller presses a key your phone menu does not recognize, and how to guide them back.
Menu Timeout and Timeout Prompt explained
How long a phone menu waits for a key press, and what plays when the caller stays silent.
Menu Prompt: the greeting your IVR plays
What the Menu Prompt field controls in a VICIdial call menu, how to chain prompts, and the NOINT and NOPLAY flags worth knowing.
How to copy a call menu
Clone an existing VICIdial call menu in one step, then change only the options that differ, instead of rebuilding the IVR from scratch.
How to add a call menu
Step-by-step setup for a new VICIdial call menu: naming rules for the Menu ID, the greeting prompt, and wiring keypresses to destinations.
What a call menu (IVR) is in VICIdial
A plain explanation of VICIdial call menus: the press-1-for-sales IVR that greets callers and routes them where they need to go.
DID Extension Context explained
What the Extension and Extension Context fields do on a VICIdial DID, when you need them, and the one setting that trips up voicemail routing.
DID Traffic Report explained
What the DID Traffic Report shows, how it breaks calls into 15-minute slots, and how to read its hold, call, and drop totals.
DID custom fields (Custom 1-5)
Five free-form fields on every DID for tagging numbers, owner matching, and feeding your own reports.
Routing one DID differently by caller ID
Send some callers on a number to a different destination by matching their caller ID against a group, a list, or a URL.
Pre-Filter Recent Call: deduping repeat inbound callers
Catch callers who already reached you recently and route them somewhere other than the back of the queue.