VICIfast Support Team
VICIfast Support
The VICIfast support team. We run managed VICIdial full-time and write these guides from the operator's chair.
Posts by VICIfast Support
Connecting a SIP Carrier to VICIdial: The Complete Guide
Everything you need to wire a SIP carrier into VICIdial: trunks, registration vs IP auth, dialplan routing, failover, least-cost routing, and STIR/SHAKEN.
Previewing a Lead File Before Importing It Into VICIdial
The custom-layout loader and auto-detect feature let you see how your columns will map before you commit. Here is how to preview a file and avoid loading garbage into your lists.
Loading a File That Updates Existing Leads in VICIdial
The lead loader can do more than insert new records. With duplicate checking and the status mismatch action, it can move and update leads you already have. Here is how that works.
How Custom Fields Show Up on the VICIdial Agent Screen
You created a custom field on a list. Where does the agent actually see it, and how do the type and label settings change what they get? Here is the path from list to screen.
What Happens to Leads After a VICIdial List Expires
An expired list does not delete anything. It quietly stops dialing. Here is exactly what the expiration date does to your leads and how to bring them back.
How Aggressive List Resets Cause Over-Calling in VICIdial
Resetting a list too often quietly multiplies how many times each person hears from you. Here is how it happens and how to stay inside the line.
Reading How Many Leads Are Loaded and Dialable in a VICIdial List
A loaded list and a dialable list are not the same thing. Here is how to read the count that actually decides how many calls you can make.
Reset Times: The 24-Hour Format and Setting Multiple Resets
How to write list Reset Times in 24-hour format, how to set several resets a day with dashes, and how it relates to weekday resets.
Lead Recycling vs Auto Alt-Number Dialing: Two Different Retry Tools
Recycling re-dials the same number after a delay. Auto alt-number dialing tries the lead's other numbers. Here is when to use each.
What the List ID on a Lead Actually Means
Every lead carries a list_id. Here is what that number controls, why it cannot change, and how it ties a lead to a campaign.
Bulk Loading vs Adding Leads One at a Time in VICIdial
When to use the web lead loader for a file of leads and when to add a single lead by hand, plus what each path skips.
Drop Inbound Group Override: Catch Dropped Outbound Calls per List
Use the per-list Drop Inbound Group Override to route outbound calls that drop into a different in-group than the campaign default.