VICIfast Support Team
VICIfast Support
The VICIfast support team. We run managed VICIdial full-time and write these guides from the operator's chair.
Posts by VICIfast Support
How Outbound Calls Find the Right Carrier in VICIdial
When an agent dials, Asterisk matches the number against dialplan patterns to pick a trunk. Here's how that routing actually works.
Registration vs IP Authentication: How Your Carrier Knows It's You
Two ways a SIP carrier verifies your VICIdial server: a registration string or an IP whitelist. Here's how each works and when to pick which.
Activating and Deactivating a VICIdial Carrier
The Active flag on a VICIdial carrier decides whether the trunk is written to the conf. Set it to Y to use the carrier, N to disable it cleanly.
VICIdial Carrier Server IP: Which Server Uses the Trunk
The Server IP field on a VICIdial carrier decides which box runs the trunk. Set it to one server, or use 0.0.0.0 to put it on all of them.
VICIdial Carrier Template ID and Conf File Templates
The Template ID field lets a VICIdial carrier reuse a shared conf template instead of a one-off account entry. Here is how it works and what to leave out.
VICIdial Carrier Protocol: SIP vs IAX2 (and PJSIP)
The Protocol field on a VICIdial carrier picks SIP, PJSIP, or IAX. Here is what each one is, how to check peers, and which to choose.
VICIdial Carrier Global String: What That Field Actually Does
The Global String field on a VICIdial carrier defines a dialplan variable for the trunk. Here is when you need it and when to leave it blank.
VICIdial Dialplan Entry: Routing Outbound Calls to a Carrier
How the VICIdial Dialplan Entry matches an outbound number, strips the prefix, and dials it out the right carrier — with a worked example.
VICIdial Account Entry: The Peer and Credentials Block
Line by line through the VICIdial Account Entry block: type, host, secret, codecs, and context — what each setting actually does.
VICIdial Registration String: Registering With Your Carrier
What the VICIdial Registration String does, when you need it, the exact format, and how to confirm your trunk actually registered.
How to Add a New Carrier Trunk in VICIdial
Step-by-step: add a Server Carrier in VICIdial, fill the key fields, set it Active, and confirm it registered before you dial.
What a Carrier Trunk Is in VICIdial
A plain-English look at what a carrier trunk does in VICIdial, the four fields that define one, and how calls flow in and out through it.