VICIfast Support Team
VICIfast Support
The VICIfast support team. We run managed VICIdial full-time and write these guides from the operator's chair.
Posts by VICIfast Support
Why VICIdial AMD Flags Real People as Machines and How to Fix It
AMD false positives send live customers to a voicemail message or hang up on them. Here is why VICIdial does it and how to stop losing real answers.
Carrier rejecting calls (503/603): what it means
A 503 means the carrier could not take the call right now - overload, CPS limit, or no route. A 603 means it actively declined. Here is how to tell them apart and fix each.
ViciAMD Agent Display: Show Machine Status to Agents
ViciAMD Agent Display surfaces the AMD status, cause, and a transcript of the call opening to the agent the instant a call lands, so they pick up with context.
Using Cepstral Text-to-Speech for Per-Lead Voicemail
How Cepstral text-to-speech lets VICIdial build personalized answering-machine messages from lead data instead of one static recording.
How to connect RingCentral to VICIdial
RingCentral is UCaaS, so you need its SIP trunk product before VICIdial can use it - here is how to get the credentials and add the carrier.
The Answering Machine Message Field: What to Put In It
The Answering Machine Message field tells VICIdial which prompt to play to a detected machine. Here are the values it accepts, from plain filenames to STC and LTT.
Pointing a carrier DID at a VICIdial in-group
Map a carrier DID to a VICIdial in-group under Admin then Inbound then DIDs, where the DID's route decides where each inbound call lands.
What Campaign VDAD Exten Does and Why AMD Needs 8369
The Campaign VDAD exten field decides which call processor handles your dialed calls. Setting it to 8369 is what actually turns AMD on.
The AMD() Asterisk Parameters and What Each Number Controls
The AMD() line in your VICIdial dialplan has eight numbers that decide human versus machine. Here is what each one controls and how to tune them.
Manual VM Status Updates: Track Voicemail Drops on Hand-Dialed Calls
Manual VM Status Updates brings answering-machine message statuses to hand-dialed calls in VICIdial, so voicemail drops on manual calls get logged the same way.
Reading your carrier's rate deck for outbound dialing
A carrier rate deck is the per-destination price list for your outbound calls. Here is how to read one and pick the cheapest route.
How to connect VoIP.ms to VICIdial
Set up a VoIP.ms sub-account, pick your POP, and add it to VICIdial with either registration or IP authentication, then verify with a test call.