VICIfast Support Team
VICIfast Support
The VICIfast support team. We run managed VICIdial full-time and write these guides from the operator's chair.
Posts by VICIfast Support
Manual VM Status Updates: Track Voicemail Drops on Hand-Dialed Calls
Manual VM Status Updates brings answering-machine message statuses to hand-dialed calls in VICIdial, so voicemail drops on manual calls get logged the same way.
ViciAMD Agent Display: Show Machine Status to Agents
ViciAMD Agent Display surfaces the AMD status, cause, and a transcript of the call opening to the agent the instant a call lands, so they pick up with context.
Reading your carrier's rate deck for outbound dialing
A carrier rate deck is the per-destination price list for your outbound calls. Here is how to read one and pick the cheapest route.
How to switch carriers without dropping live calls
Add the new carrier alongside the old one, shift dial routing gradually, drain the old trunk, then deactivate it — a gentle migration with no hard cutover.
The KHOMP Quick Stats Report: Spotting a Slow Gateway
How the KHOMP Quick Stats Report compares today's processing against past days so you catch a slowing detection gateway early.
VICIdial AMD Statuses Explained: HUMAN, NOTSURE and More
Understand the AMD statuses VICIdial assigns to answered calls and how those results decide which calls reach agents and which get diverted.
What VD_amd.agi Does After a Call Clears AMD in VICIdial
VD_amd.agi is the script that decides where a call goes once AMD has analyzed it. Here is what it does and where it sits in the dialplan.
VM Message Group: Let Agents Pick Which Voicemail to Drop
VM Message Group gives agents a panel of voicemail messages to choose from when they transfer a call to a voicemail box, instead of one fixed drop.
Carrier won't register: what to check
When a VICIdial carrier won't register, walk a short checklist: registration string typos, wrong host or port, NAT, credentials, and the firewall on 5060.
Outbound calls failing at the carrier: first checks
When outbound calls fail at the carrier, run the first checks: trunk active, peer reachable, dial pattern correct, caller ID valid, and any 503 or 603 response.
How VICIdial decides a call is a machine, not a person
VICIdial's AMD listens to initial silence, greeting length, and the pause after the greeting to guess human vs machine — and long greetings fool it.
The Hidden Cost of VICIdial AMD: Extra Time on Every Call
AMD adds processing time to every answered call, not just the machines. Here is what that costs you and when Dial Timeout is the smarter trade.