VICIfast Support Team
VICIfast Support
The VICIfast support team. We run managed VICIdial full-time and write these guides from the operator's chair.
Posts by VICIfast Support
How to Record an Answering-Machine Message with 8168
Dial 8168 from a registered VICIdial phone, enter PIN 4321, and record your answering-machine prompt. Here is the full process and the formats to use.
How to connect CallWithUs to VICIdial
Add a CallWithUs SIP trunk to VICIdial using registration or IP auth, build the carrier account block and dialplan, and verify with a test call.
How VICIdial decides a call is a machine, not a person
VICIdial's AMD listens to initial silence, greeting length, and the pause after the greeting to guess human vs machine - and long greetings fool it.
Reading your carrier's rate deck for outbound dialing
A carrier rate deck is the per-destination price list for your outbound calls. Here is how to read one and pick the cheapest route.
VICIdial CPD Unknown Action: Routing Calls That Defy Classification
When Call Progress Detection cannot tell what answered, the CPD Unknown Action setting decides where the call goes instead of an agent.
The VICIdial AMD Inbound Group Setting and When Calls Use It
The AMD Inbound Group field tells VICIdial which inbound queue receives detected calls when your CPD action is set to INGROUP.
How to connect SIPStation to VICIdial
Add a SIPStation by Sangoma SIP trunk to VICIdial using either IP authentication or registration, then verify the peer and place a test call.
How VICIdial Detects Fax Machines and What to Do
How VICIdial flags fax answers during call progress detection and how to hang them up automatically instead of wasting dials.
How to connect Skyetel to VICIdial
Skyetel authenticates by IP via endpoint groups. Whitelist your server, add the SIP carrier entry, and route DIDs into an in-group.
How to connect Vitelity to VICIdial
Add a Vitelity (now part of the Voyant/Bandwidth lineage) SIP trunk to VICIdial with portal credentials, the right carrier block, and a verify test call.
Why VICIdial AMD Misses Machines and Sends Them to Agents
AMD false negatives push answering machines straight to your agents. Here is why VICIdial misses machines and how to tighten detection to catch them.
Why You Should Record Your Voicemail Message Twice in VICIdial
Recording your answering-machine prompt twice in one file keeps a clipped greeting from eating your message. Here is why it works and how to do it.