VICIfast Support Team
VICIfast Support
The VICIfast support team. We run managed VICIdial full-time and write these guides from the operator's chair.
Posts by VICIfast Support
How VICIdial decides a call is a machine, not a person
VICIdial's AMD listens to initial silence, greeting length, and the pause after the greeting to guess human vs machine — and long greetings fool it.
The KHOMP Settings Container: Per-Campaign KHOMP Options
How the KHOMP_SETTINGS container lets you apply one set of KHOMP detection options to a single campaign without touching the rest.
Carrier won't register: what to check
When a VICIdial carrier won't register, walk a short checklist: registration string typos, wrong host or port, NAT, credentials, and the firewall on 5060.
How to connect Flowroute to VICIdial
Wire Flowroute into VICIdial with IP authentication: get your SIP domain, add the carrier, set the dialplan, and verify with a test call.
What Campaign VDAD Exten Does and Why AMD Needs 8369
The Campaign VDAD exten field decides which call processor handles your dialed calls. Setting it to 8369 is what actually turns AMD on.
The Two Dialplan Entries VICIdial AMD Needs
AMD relies on two extensions in your VICIdial dialplan: 8369 for detection and routing, and 8320 for playing a message. Here is what each line does.
How to connect Anveo to VICIdial
Wire Anveo Direct to VICIdial for outbound dialing and DID inbound using SIP trunk credentials, the carrier account block, and a verified test call.
Play Now, Wait, or Wait for Silence: Three Message Methods
VICIdial gives you three ways to time a recorded message on an agentless campaign. Here is how play-immediately, set-wait, and wait-for-silence differ.
How to connect CallWithUs to VICIdial
Add a CallWithUs SIP trunk to VICIdial using registration or IP auth, build the carrier account block and dialplan, and verify with a test call.
Setting up a backup carrier
Add a second carrier and failover routing so calls reroute automatically when your primary trunk returns a 503 or congestion instead of completing.
Choosing a carrier for international dialing
International dialing needs coverage, per-country rates, correct caller ID rules, and good routes. Here is how to pick a carrier that delivers.
Dialing Without Agents to Play a Message in VICIdial
Run a reminder or broadcast campaign that dials a list and plays a recording with no agent logged in. Here is how the auto-message setup works.