VICIfast Support Team
VICIfast Support
The VICIfast support team. We run managed VICIdial full-time and write these guides from the operator's chair.
Posts by VICIfast Support
Buying DIDs from your carrier for inbound
How to buy or port DIDs from your carrier, choose local or toll-free numbers, and point each purchased DID at your trunk and an in-group.
Leave VM No Dispo: Keep the Agent on the Talk Screen
Leave VM No Dispo keeps the agent on the talk screen after dropping a voicemail, instead of jumping straight to the disposition screen. Here is when to use it.
The Dialer KHOMP Admin Tool: Coding Results to Statuses
How the Dialer KHOMP Admin Tool maps the gateway's raw call results onto the VICIdial statuses your reports and routing rely on.
VICIdial CPD Unknown Action: Routing Calls That Defy Classification
When Call Progress Detection cannot tell what answered, the CPD Unknown Action setting decides where the call goes instead of an agent.
How to connect VoIP.ms to VICIdial
Set up a VoIP.ms sub-account, pick your POP, and add it to VICIdial with either registration or IP authentication, then verify with a test call.
Monitoring call quality on a carrier
Track MOS, jitter, packet loss, and latency on every carrier route, set thresholds, and have a plan to switch carriers before bad audio costs you conversions.
The KHOMP SIP Gateway for AMD and Call Progress Detection
How the KHOMP SIP gateway gives VICIdial a dedicated AMD and call progress engine, and what you need to wire it into your dialers.
The Hidden Cost of VICIdial AMD: Extra Time on Every Call
AMD adds processing time to every answered call, not just the machines. Here is what that costs you and when Dial Timeout is the smarter trade.
VICIdial AMD Statuses Explained: HUMAN, NOTSURE and More
Understand the AMD statuses VICIdial assigns to answered calls and how those results decide which calls reach agents and which get diverted.
The Answering Machine Message Field: What to Put In It
The Answering Machine Message field tells VICIdial which prompt to play to a detected machine. Here are the values it accepts, from plain filenames to STC and LTT.
VICIdial AMD: Hang Up the Machine or Leave a Message
Detected a machine? You can drop the call instantly or play a voicemail. Here is how to choose the AMD outcome and configure each path.
Setting up a backup carrier
Add a second carrier and failover routing so calls reroute automatically when your primary trunk returns a 503 or congestion instead of completing.