VICIfast Support Team
VICIfast Support
The VICIfast support team. We run managed VICIdial full-time and write these guides from the operator's chair.
Posts by VICIfast Support
How to choose a SIP carrier for VICIdial
What actually matters when picking a SIP carrier for VICIdial: IP-auth support, CPS and channel limits, the rate deck, caller-ID and attestation, and real support.
How to connect SIPStation to VICIdial
Add a SIPStation by Sangoma SIP trunk to VICIdial using either IP authentication or registration, then verify the peer and place a test call.
How VICIdial Detects Fax Machines and What to Do
How VICIdial flags fax answers during call progress detection and how to hang them up automatically instead of wasting dials.
How to switch carriers without dropping live calls
Add the new carrier alongside the old one, shift dial routing gradually, drain the old trunk, then deactivate it - a gentle migration with no hard cutover.
How to connect Flowroute to VICIdial
Wire Flowroute into VICIdial with IP authentication: get your SIP domain, add the carrier, set the dialplan, and verify with a test call.
Encrypting carrier traffic with TLS and SRTP
TLS encrypts your SIP signaling and SRTP encrypts the audio. Here is when carriers offer it and how to configure the peer.
How to connect Skyetel to VICIdial
Skyetel authenticates by IP via endpoint groups. Whitelist your server, add the SIP carrier entry, and route DIDs into an in-group.
Why VICIdial AMD Misses Machines and Sends Them to Agents
AMD false negatives push answering machines straight to your agents. Here is why VICIdial misses machines and how to tighten detection to catch them.
Why VICIdial AMD Flags Real People as Machines and How to Fix It
AMD false positives send live customers to a voicemail message or hang up on them. Here is why VICIdial does it and how to stop losing real answers.
Leave VM No Dispo: Keep the Agent on the Talk Screen
Leave VM No Dispo keeps the agent on the talk screen after dropping a voicemail, instead of jumping straight to the disposition screen. Here is when to use it.
Monitoring call quality on a carrier
Track MOS, jitter, packet loss, and latency on every carrier route, set thresholds, and have a plan to switch carriers before bad audio costs you conversions.
How VICIdial decides a call is a machine, not a person
VICIdial's AMD listens to initial silence, greeting length, and the pause after the greeting to guess human vs machine - and long greetings fool it.