VICIfast Support Team
VICIfast Support
The VICIfast support team. We run managed VICIdial full-time and write these guides from the operator's chair.
Posts by VICIfast Support
ORECX OREKA (CallMiner Record) integration explained
Learn how ORECX OREKA - now rebranded as CallMiner Record - integrates with VICIdial to capture SIP audio and agent screen activity via server twinning.
The stereo_recording API function explained: BEGIN, END, STATUS
VICIdial's stereo_recording Agent API function starts and stops agent-controlled stereo recordings via BEGIN, END, and STATUS-here's exactly how it works.
Parallel Stereo Recordings explained: full call, every time
Parallel Stereo Recordings captures the entire call from the moment an agent receives it to when it leaves the agent session - no matter what agent-controlled recording does.
The prior-business-relationship exemption explained
A prior business relationship can let you call a consumer who is on the federal DNC list - but the clock runs out faster than most people expect.
How to filter your leads against the federal DNC list before loading
Federal DNC scrubbing must happen before leads enter VICIdial, not inside it. Here is the practical workflow for filtering and loading clean lists.
How to pull recordings in bulk for a date range
Use rsync or find+tar to bulk-pull VICIdial recordings from monitorDONE for a specific date range without touching the admin UI.
How to turn on recording for an inbound group
VICIdial's In-Group Recording Override field lets you set a recording mode per inbound group, independent of the campaign default.
How to set up OREKA recording with server twinning
Step-by-step guide to configuring VICIdial for OREKA (CallMiner Record) recording using the required two-server twinning topology.
How to start and stop a recording from your own app
A practical guide to wiring VICIdial's recording Agent API function into an external CRM or app so you control exactly when recordings start and stop.
The recording API: starting and stopping a recording mid-transfer
The recording function in the agent API starts and stops recordings on demand, even in the middle of a transfer. Here is how START, STOP, STATUS, and the stage tag work.
A pre-handoff checklist: what to confirm before transferring a live customer
Before you hand a live customer to a closer or another line, run through this short checklist so the transfer lands and the lead is never lost.
How to record in GSM instead of WAV to save disk
Switching the recording format from WAV to GSM shrinks every file and buys you more retention on the same drive. Here is the exact extension change to make.