vs Vonage - preview and automatic, no predictive

VICIfast vs Vonage: which should you pick?

Pick Vonage if you live in Salesforce, want a contact centre wired into it, and a quoted contract is fine. Pick managed VICIdial on VICIfast if you need predictive pacing - Vonage's own product documentation names two dialing modes, preview and automatic - plus a published price you can read without booking a sales call.

Vonage sells two products that show up here. Vonage Business Communications (VBC) is the cloud phone system. Vonage Contact Center (VCC) is the contact centre, and it is the one to look at if you are shopping for an outbound dialer. There is also Vonage SIP Trunking, which matters more to this comparison than most people expect - more on that below.

Quick summary

Checked September 2026 from Vonage's own product documentation, developer docs and regional sites. Vendors change pricing and packaging - verify before you buy.

Where Vonage wins

• Salesforce. The VCC feature list carries the footnote "capabilities supported by CRM" against its dialer and omnichannel entries. If your agents never leave Salesforce, a contact centre built to live inside it removes friction that no amount of webhook plumbing fully replaces.
• The dialer is in the entry contact-centre tier. On the plans page we could read, "Dialer, Omnichannel" sits in the Priority tier's feature list, and the separate add-on list - speech analytics, workforce management, screen recording, gamification and the rest - does not include it. You are not being upsold to reach basic outbound.
• Vonage will sell you carriage for someone else's PBX. Their developer documentation for SIP Trunking says the platform "enables you to seamlessly enable both inbound and outbound calls from your SIP infrastructure", documents the outbound path as "Customer SIP > Vonage > PSTN", and publishes working configuration guides for Asterisk and FreePBX. That is a real product, and it changes the options here - see below.
• One vendor for phones and contact centre, with a single support relationship.

Where VICIfast wins

• Predictive pacing exists. Vonage's Contact Center product documentation states plainly that "Connect uses two different types of dialing modes" - preview and automatic - and the word predictive does not appear on it. For a volume outbound floor, that gap is the whole business case.
• You can read the price. Our grid is on the pricing page. VCC is quote-only everywhere we could reach.
• Your CRM is your choice. VICIdial integrates by webhook, polling or custom AGI. Salesforce works; nothing depends on it.
• Per-trunk TCPA scrubbing. Bring your own Blacklist Alliance key and set the litigator-scrub mode per outbound carrier. See /features/tcpa-compliance.
• Root on your own box. Custom AGI, your own cron jobs, direct MariaDB access to your leads and recordings, with every SSH session recorded as a replayable asciinema cast.

How much does Vonage cost?

Start with a finding rather than a number: we could not verify any US Vonage price. Every vonage.com pricing path returned a bot challenge to our checks in September 2026, so any US tier name or figure you see quoted on a comparison page - including a figure we might once have quoted here - is not something we can stand behind today. Ask Vonage directly and get it in writing.

What we could read, on Vonage's UK site: VBC prose names four plans - Express, Core, Pro and Max - while only three price cards render, at £10, £15 and £25 per user per month, excluding VAT, with every button a quote request rather than a checkout. No seat bands appear at all. Those are UK figures under UK tier names; do not translate them into a US budget.

VCC publishes no price anywhere we could reach. The plans page names two tiers, Priority and Premium, both behind a quote form. If you are pricing an outbound floor, the product you need is the one without a number on it.

On contract terms, Vonage's own support article says: "All contracts renew automatically. If you want to remove automatic renewal, Contact Us by telephone at least 60 days before the current term expires," and notes that "an Early Termination Fee (ETF) may apply if services, rentals, or products are removed before the end of the contract term, or if the account is canceled early." No amount or formula is published, and note that the ETF language triggers on shrinking your account, not only on cancelling it.

VICIfast publishes the whole grid: $49/month for Launch at a suggested 5 agents, $219/month for Growth at 25, $399/month for Pro at 50, $749/month for Ultimate at 100, in the US region, billed per server. See VICIfast pricing.

Does Vonage have a predictive dialer?

Nothing in Vonage's own documentation describes one.

Their Contact Center product documentation defines exactly two modes. Preview: "the agent can preview the details of their next assigned customer in their Dial List. The agent decides when to make the call or even to skip the customer." Automatic: "the agent cannot preview the details of their next assigned customer… the dialer automatically dials the next number on the list."

There is a third page worth knowing about, because it is easy to misread. Vonage documents progressive dialing as an automation layer over those two modes rather than a third pacing mode: it automates agent tasks, and "if the Dial List mode is Automatic, Connect additionally initiates the call to the customer." So progressive is real, but it sits on top of automatic - it is not predictive pacing, and no Vonage page claims it is.

The difference matters where it costs money. Predictive dialing places more than one call per available agent using a pacing algorithm that anticipates when agents free up. That is what buys the extra talk time per agent hour, and it is why a floor running at volume cares.

VICIdial ships predictive alongside progressive, preview and manual on every plan, with dial level, drop-SLA enforcement, recycle rules and answering-machine detection as per-campaign settings.

Can you keep Vonage as your carrier?

Yes, and this is the part most comparisons miss.

Vonage uses "BYOC" for two different things, and only one of them is about carriers:

• Bring Your Own Carrier on the Voice API points your carrier into Vonage, and their SIP dashboard documentation states: "Note: BYOC is applicable only for Inbound calls."
• Bring Your Own Channel for CCaaS is a Salesforce channel integration. It has nothing to do with carriage despite the initials.

But Vonage SIP Trunking is a separate product that does both directions, and Vonage publishes Asterisk and FreePBX configuration guides for it against sip.nexmo.com. VICIfast ships a Vonage Business trunk template in Manage Trunks for exactly this: a per-customer SBC hostname plus an auth token, and you are dialing. If you like Vonage's rates and want a real predictive dialer, you do not have to choose.

When is Vonage the better choice?

• Salesforce is where the work happens. A contact centre that lives inside the CRM your agents already have open beats a better dialer they have to alt-tab to.
• Preview or automatic is enough. If agents review each record before it dials, predictive pacing buys you nothing and you should not pay for it.
• You want one vendor for the phone system and the contact centre, with a single account team.
• You have no technical staff and no plans to hire any. A quoted, managed contact centre with nobody responsible for a server is a reasonable answer, and per-agent pricing is what it costs.

How do you move from Vonage to VICIdial?

Check the contract end date first. With auto-renewal on 60 days' notice and an ETF that can trigger on downsizing, the migration is usually timed to a renewal rather than run immediately.

Then decide whether Vonage stays as your carrier. If it does, add the Vonage Business trunk in Manage Trunks and skip porting entirely. If not, port your DIDs to your new carrier, allowing two to seven days, and do not cancel until porting completes.

Contacts come from your CRM, not from Vonage. If the workflow lived inside Salesforce, plan how agents will work without the embedded dialer - VICIdial's agent screen becomes the primary surface, with the CRM updated by webhook. That is the real change-management item, not any technical step. Background is at migrate Vonage to VICIdial. Contact us to scope it -. Scoping it costs nothing; a done-for-you migration is a paid add-on, included on the top dedicated plans.

Next steps

• VICIfast pricing - the published plan grid, billed per server rather than per seat.
• Managed VICIdial hosting - what runs on the box and who keeps it patched.
• All migration guides - the runbooks for moving off other platforms.

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