vs eTollFree — 40 seconds vs 60 minutes

It is the same VICIdial underneath. Same /vicidial/admin.php, same agent screen, same predictive/progressive/preview/manual modes, same dispositions. eTollFree hosts it; so do we. The differences are how fast you go live, who supplies the carrier, and whether the box is shared-style or yours alone.

eTollFree is a 20-year US shop out of Fort Worth, Texas — in business since 2004, BBB-listed, with a flat $99/mo entry price and 24/7 support. That's a real, mature operation. This page is for the operator weighing that against per-server pricing, BYO carrier, and a single-tenant box.

Quick summary

| | VICIfast | eTollFree | | -------------------------- | ------------------------ | ------------------------- | | Software | VICIdial (open source) | VICIdial (hosted/managed) | | Setup time | Under 40 seconds | ~60 minutes | | Pricing model | Per server | Flat $99/mo (≤10 agents) | | Per-line add-on | None (BYO carrier) | $24.99/mo per phone line | | Call-recording add-on | Included | $5/mo per agent slot | | BYO SIP carrier | Yes (never resold) | No (bundled / resold) | | Tenancy | Single-tenant VPS | Managed (shared-style) | | Root SSH access | Yes (sessions recorded) | No | | Recordings stay on the box | Yes | On their managed infra | | Per-trunk TCPA scrubbing | Yes (BYO BLA key) | No | | White-label / reseller | Yes | Yes | | 24/7 support with SLA | Business-hours + on-call | Yes (~15-min critical) | | Free trial | 7 days, no charge | No | | Payment methods | Card, PayPal, USDT | Card / invoice |

Where eTollFree wins

• 20 years and a BBB listing — in business since 2004 out of Fort Worth. For a buyer who weights vendor longevity and a US street address, that history is real and it isn't nothing.
• 24/7 support with SLAs — they staff round-the-clock and quote roughly a 15-minute response on critical issues. If always-on human support is a hard requirement, that's a genuine strength.
• Flat entry price — $99/mo up to 10 agents, month-to-month, no contract. For a small team that stays under the line-and-recording add-ons, the headline number is hard to beat.
• In-house toll-free numbers — they sell toll-free DIDs directly, plus managed IT. If you want numbers, dialer, and IT from one vendor, that's a one-stop suite.
• Mature SEO footprint — a deep /vicidial/* content cluster, prices in the page titles, comparison pages. They've earned visibility, and that usually maps to a team that's been answering the same questions for years.
• White-label — they offer it. So do we. This one's a tie, not a loss.

Where VICIfast wins

• Speed — under 40 seconds from paid order to a working VICIdial admin, measured median. eTollFree says most clients are live "within 60 minutes." Both get you there; one lets you demo on a live sales call.
• BYO SIP carrier, at wholesale — bring Twilio, Telnyx, Bandwidth, Voxbeam, or any carrier you like, billed by them directly. eTollFree's per-line model bundles the carrier — convenient, but you buy minutes through them. Switch carriers without switching hosts.
• Single-tenant dedicated VPS — your box, your region, root SSH. eTollFree's managed model is shared-style; you don't get a root shell on a machine that's only yours.
• Recordings stay on your box — they live on the server you control, in the region you chose. On a managed shared platform, they live on their infrastructure.
• Recorded SSH sessions — every SSH session into the box is captured as a replayable asciinema cast. Audit-ready for SOC2 / customer-attestation reviews.
• Per-trunk TCPA scrubbing — bring your own Blacklist Alliance API key and set the scrub mode per outbound carrier. Stock VICIdial doesn't ship this; eTollFree doesn't either. See /features/tcpa-compliance.
• Per-server pricing, no per-line tax — see the math below. The flat $99 is a floor, not a ceiling.
• Free trial — 7 days, card validated but not charged until day 7, cancel in one click. eTollFree wants you on a plan up front.
• USDT and PayPal — both accepted, relevant for international operators. eTollFree is card / invoice.

The pricing math

eTollFree's $99/mo headline is genuinely low — but it's the floor. The bill grows two ways: $24.99/mo per phone line (each line is one channel plus one US/Canada number) and $5/mo per agent slot for call recording. A team running real concurrency needs lines roughly in step with agents, and most outbound shops record everything.

A worked example at 10 agents — the top of the flat tier — recording on, with 10 lines for concurrency:

| Line item | eTollFree | | ----------------------------- | ------------ | | Base (≤10 agents) | $99 | | 10 phone lines × $24.99 | $249.90 | | Call recording, 10 slots × $5 | $50 | | Monthly total | ~$398.90 |

On VICIfast that same 10-agent shop sits on a ~$129 server (the 15-agent floor) with recording included, and you pay your SIP carrier directly at their wholesale rate — no per-line markup. Your carrier (Twilio / Telnyx / Bandwidth) is the same supplier on both sides; eTollFree wires its margin into the $24.99 line, we don't touch it. At the small end the flat $99 wins on the sticker; once lines and recording switch on, the per-server model usually pulls ahead. Run the numbers for your own line-to-agent ratio against the published /pricing grid.

When to pick eTollFree

• You're a small team that stays under ~10 agents, can live with their bundled lines, and value a 20-year US brand with a BBB listing.
• 24/7 human support with a stated SLA is a hard requirement and you want it from your dialer host, not on-call.
• You want toll-free numbers, the dialer, and managed IT from one vendor and don't mind buying carrier minutes through them.
• You'd rather not touch a carrier relationship at all — bundled is the feature, not the bug, for you.

eTollFree is a real, mature operation. If those line up with how you run, the per-line model is what you're paying for.

When to pick VICIfast

• You want to bring your own carrier at wholesale and swap providers when rates change — without it touching your dialer-host invoice.
• You want a single-tenant box with root SSH, recordings that stay on your server, and data in your chosen region.
• You want per-trunk TCPA scrubbing, recorded SSH sessions, and published per-server pricing instead of a per-line bill that grows with concurrency.
• You want to white-label the whole thing — your domain, your logo, your billing rails, a branded webphone — and resell it. See /resellers.
• You want to be live in under 40 seconds with a 7-day trial and no charge until day 7.

Migration

It's stock VICIdial on both sides, so the move is mechanical, not a rebuild. We pull your campaigns, lead lists, dispositions, agent logins, and recordings, stand them up on a dedicated box, and point your carrier at it. The cutover is one DNS flip plus one carrier-IP update. The shape is the same as our ViciBox migration — same dialer underneath, so nobody on your floor gets retrained.

The one real change: your carrier. eTollFree bundles it, so part of the move is standing up your own SIP trunk (Twilio / Telnyx / Bandwidth / Voxbeam / whoever) and pointing it at the new box. That's a feature, not a chore — it's how you stop paying a per-line markup. If you're planning the move, contact us and we'll map it with you.

Start a 7-day trial → — no card charged until day 7.