VICIdial vs Convoso: published price vs quote-only

VICIfast vs Convoso: which should you pick?

Convoso publishes no prices - their pricing page says solutions are customised by seats, features and integrations, and that annual plans are primary. Pick Convoso if you want their compliance stack owned by the vendor and a quote-based purchase is normal. Pick VICIfast for a published per-server price, your own carrier and root access.

Convoso is the closest thing on this site to a direct competitor. It sells an outbound dialing platform to the same floors VICIdial serves - both dial predictively, both are built for outbound volume. Most of the other comparisons here are category mismatches, where a PBX or an omnichannel suite gets weighed against a dialer. This one is not. The differences are how you buy, what you control, and who owns the compliance configuration.

Quick summary

How much does Convoso cost?

Convoso does not publish a price. Their pricing page says the company "provides customized solutions based on each customer's unique needs - such as number of seats, features, and integrations", and that "Pricing for Convoso's auto dialer solution depends on the number of seats, features, and services selected." The call to action is a quote request.

That is itself a finding. You cannot budget against a number you cannot see, and you cannot compare it to ours without a sales call.

Two things their pricing FAQ does state plainly, and both are useful:

• Contract shape. "Convoso primarily offers annual plans to deliver better value and ensure long-term success. We do offer 20% off annual plans currently." They also say "we offer volume-based pricing for larger teams."
• Telephony is separate. "Carrier fees are charges related to call termination and messaging through telecom providers. These are typically billed separately from the software subscription, and rates may vary based on usage and destination." So minutes are a second invoice on their side too - which means telephony is not the differentiator between us that it might look like at first glance.

You will find per-seat figures for Convoso quoted around the web. Every one we could trace led back to a third-party pricing round-up rather than to Convoso. Ask them directly, get it in writing, and confirm what the quote does and does not include.

VICIfast publishes the whole grid. Growth is $219/month in the US on a box sized for 25 agents; Pro is $399 at 50; Ultimate is $749 at 100. The price is per server, so it does not move as you add agents up to what the hardware runs. See VICIfast pricing.

Can you try Convoso before buying?

No, and to their credit they say so plainly. Convoso's pricing FAQ states: "While we don't offer a free trial, we do offer live customized demos so you can see Convoso's platform in action." Buying is demo, quote, contract.

VICIfast is the opposite motion. Start a 7-day trial on the Launch plan, card validated with nothing charged until day 7, and the server is provisioned in about 40 seconds. You dial real calls on real hardware before anyone talks to you. Whether that matters depends on how much a demo tells you.

Where Convoso genuinely wins

The compliance stack. This is the strongest part of their product and the honest reason to pick them. Their compliance page names, in their own words:

• StateTracker, which they describe as monitoring and helping outbound contact centres comply with "state-specific (mini-TCPA) dialing rules" - a real and growing problem if you dial nationally.
• Do-Not-Call (DNC) Scrubbing - "Automatically check leads against internal, federal, and state do-not-call lists before dialing."
• Reassigned Numbers Database (RND) - "Identify and remove reassigned numbers to prevent TCPA violations, missed connections, and wasted dials."
• Attempt Control Manager - "Defines maximum number of times the same number gets dialed, in a set time window, across every campaign", with a matching Message Control Manager for voicemail drops.
• STIR/SHAKEN attestation - Convoso says it "signs outbound calls with the highest level of attestation under the STIR/SHAKEN framework."

Those are Convoso's descriptions of Convoso's product, not our test results. But the shape of the offer is real: if you dial nationally into regulated verticals and you want one vendor to own that configuration, they have assembled more of it in one place than stock VICIdial ships. Building the equivalent on VICIdial means wiring several of those pieces yourself.

Other genuine advantages: there is no server for you to think about, no Asterisk to understand, and a support organisation that owns the platform end to end. If nobody on your team wants to be the person who knows the dialer, that is worth paying for.

Where managed VICIdial wins

• You can see the price before you talk to anyone. Published grid, month to month, no quote cycle and no annual commitment to get a reasonable rate.
• You keep your carrier. Bring your own SIP trunk and we add nothing to its minutes, or use VICIfast Voice, our own US termination, from $0.0085/min. Carrier fees are billed separately on both platforms, so the question is which one lets you choose and switch the carrier.
• Flat per-server pricing. Growing from 20 agents to 45 costs nothing extra until you outgrow the box. Per-seat pricing charges you for every hire.
• Root on your own server. Custom AGI scripts, your own cron jobs, direct MariaDB access. Every SSH session is captured as a replayable asciinema cast.
• Your data stays yours. Leads, dispositions and recordings live in a standard MariaDB schema. Dump it any time; there is no export ticket and no vendor gate.
• Per-trunk TCPA scrubbing. Bring your own Blacklist Alliance key and set the litigator-scrub mode per outbound carrier - different debt portfolios under different compliance contracts can scrub differently. See /features/tcpa-compliance.
• No lock-in. VICIdial is open source. If you leave us, the dialer comes with you.

The pricing math

We can only model one side of this table honestly, because Convoso does not publish a rate:

Annual billing on VICIfast is ten months' price for twelve, so Growth is $1,390 a year. Carrier minutes are a separate invoice from your carrier on both platforms.

Convoso's published statements checked on their pricing and compliance pages in September 2026. Vendors change pricing and packaging frequently - re-check convoso.com/pricing and ask for current terms in writing.

When should you pick Convoso?

• You want the compliance stack assembled and maintained by the vendor, and you are happy to pay for that.
• You do not want to think about servers, Asterisk or trunk configuration at all.
• You have nobody in-house who knows VICIdial and no intention of hiring one.
• Annual contracts and a sales-led purchase are normal for how your company buys.

Convoso is a real product doing a real job. If that list describes you, the quote is worth getting.

When should you pick managed VICIdial?

• You want published, per-server pricing you can budget against without a sales cycle.
• You want to keep control of your SIP carrier and your call costs.
• You want root, your own schema, and the ability to leave.
• Your team has, or can hire, one person who knows VICIdial. It is the most widely deployed open-source dialer there is.
• You want to test with real calls before committing to anything.

How do you move from Convoso to VICIdial?

There is no automatic export from Convoso into VICIdial's tables, so plan a rebuild rather than a copy. Pull your contact data from your CRM rather than from Convoso, map dispositions across by hand, re-create campaigns and lists in VICIdial admin, and export recordings before your contract ends. Source your own SIP carrier early - that is the step teams most often forget to schedule.

Most moves run two to three weeks with both systems live. The write-ups are at migrate Convoso to VICIdial and why teams leave Convoso. Contact us to scope it -. Scoping it costs nothing; a done-for-you migration is a paid add-on, included on the top dedicated plans.

Next steps

• VICIfast pricing - the published plan grid, billed per server rather than per seat.
• Managed VICIdial hosting - what runs on the box and who keeps it patched.
• All migration guides - the runbooks for moving off other platforms.

Start a 7-day trial → - card validated, no charge until day 7. Your SIP carrier bills you whatever it always does.