VICIfast
All migrations

Migrating from Elastix or Issabel to managed VICIdial

Move from Elastix/Issabel-based dialer setups to managed standard VICIdial.

Elastix and Issabel are Asterisk-based PBX distributions, sometimes used as the platform under VICIdial-style deployments. Migrating to managed VICIdial is straightforward when both run Asterisk under the hood.

What's compatible

  • Asterisk dial plan logic (with translation)
  • SIP trunk configurations
  • DIDs (port them to your new SIP carrier)
  • Agent training

What's different

  • Elastix/Issabel UI is gone — you use VICIdial admin
  • Different management experience (FreePBX-style vs VICIdial-style)
  • VICIdial has stronger campaign + dialing features; Elastix/Issabel are PBX-first

Migration steps

1. Inventory

What's running on your Elastix/Issabel box?

  • PBX features (extensions, voicemail, IVR)
  • Dialer (custom AGI? VICIdial-on-top?)
  • Recording
  • Reports

2. Decide: full replace or hybrid

If your dialer is the primary use → migrate to VICIdial (we manage). If you need PBX features → keep Elastix for PBX, use VICIdial for outbound dialing only.

3. Export data

mysqldump --single-transaction asterisk > elastix-dump.sql

If you're running VICIdial-on-top, the schemas overlap directly. If pure Elastix, lead data probably lives elsewhere (CRM).

4. Import to VICIfast

For VICIdial-compatible data, restore the dump. For non-VICIdial data, transform to VICIdial's schema (typically lead data in vicidial_list).

5. Port DIDs + reconfigure carrier

Standard SIP carrier reconfiguration on the new box.

6. Test + cutover

Pilot a campaign, verify, then cutover. Keep Elastix running 1 week as fallback.

Time required

Most migrations: 2-5 days. We help free.

Contact us.