VICIfast
All migrations

Migrating from 3CX to managed VICIdial

Move from 3CX to managed VICIdial when outbound dialing volume exceeds what 3CX supports.

3CX is a great PBX. When dialing volume passes its sweet spot, VICIdial's dialer-first architecture wins.

When the move makes sense

  • Outbound volume past ~150 calls/agent/day
  • Need predictive dialing (3CX's dialer is limited)
  • TCPA-compliance config (drop SLA, DNC, recording-by-state)
  • Need a dialer-first product, not a PBX with dialer features

Hybrid approach (recommended)

Many teams keep 3CX as their PBX (extensions, IVR, voicemail) AND run VICIdial for outbound. Both can coexist with separate SIP trunks.

Setup:

  • 3CX handles inbound + extension calls + auto-attendant
  • VICIdial handles outbound campaigns + recording + dialer queueing
  • Different DIDs route to each system

Full migration (replace 3CX)

If you don't need PBX features and want to consolidate:

  1. Lead/contact data: export from your CRM, load to VICIdial
  2. DIDs: port to your new SIP carrier
  3. Voicemail: VICIdial supports it; configure per-extension
  4. IVR: VICIdial in-groups + dial-plan can replicate basic IVR. For complex IVR, keep 3CX or use FreePBX alongside.

Time required

Hybrid setup: 1 day. Full replacement: 1-2 weeks (paced by DID porting + IVR rebuild).

Cost comparison

20 agents + 30 PBX users:

  • 3CX Pro: ~$200-400/mo licensing + your hosting (~$50/mo) = $250-450/mo
  • Hybrid (keep 3CX) + Growth: 3CX same + $89 VICIfast = $339-539/mo
  • Full replacement: $89 VICIfast = $89/mo (and you give up some PBX features)

Most teams pick hybrid. Contact us to scope.