system
Settings container
A reusable block of phone or device configuration in VICIdial that you define once and attach to many phones, so changes are made in one place.
A settings container is a reusable block of configuration in VICIdial. You write down a chunk of phone or device settings once, give it a name, and then point many phones at that name. Change the container, and every phone that uses it picks up the change — no editing each phone by hand.
This matters once you have more than a handful of phones. Imagine fifty Softphone entries that all need the same Codec order or the same SIP (Session Initiation Protocol) options. Without a container you would copy those lines fifty times and hope you never miss one. With a container, the shared settings live in a single place and each phone just references it.
The contents look like the raw lines you would otherwise drop into a Conf file for that device — the low-level knobs Asterisk understands. VICIdial folds the container's text in when it builds the device's real configuration, so a setting you put in the container ends up exactly where it would have gone if you had typed it on the phone itself.
A few habits keep this clean. Name containers for what they do, not for one phone. Test a change on one phone before you let it ripple to fifty, since a typo in a container that affects Phone registration can knock a whole batch of devices offline at once. And keep the idea separate from a User group: a settings container is about device configuration, while a user group is about which people can do what.
Related terms
Codec
The method that compresses and decompresses voice audio for a VoIP call, trading off between sound quality and how much network bandwidth each call uses.
Conf file
A conf file is an Asterisk configuration text file that defines settings like trunks, extensions, and dialplans, telling the phone system how to behave.
Phone registration
The process where a softphone or SIP device announces itself to VICIdial so the server knows where to send the agent's calls.
SIP (Session Initiation Protocol)
The standard signaling protocol that sets up, manages, and ends internet phone calls — how VICIdial talks to phones and carriers.
Softphone
A softphone is phone software running on a computer or mobile device that makes and receives calls over the internet instead of using physical desk-phone hardware.
User group
A label you attach to agents and managers in VICIdial that bundles them together for permissions, reporting, and which campaigns or recordings they can reach.