What each Quality Control Report parameter does

The Quality Control Report has a row of filters at the top, and getting them right is the difference between a clean answer and a wall of noise. Each parameter narrows the set of reviewed calls in a specific way. Here is what every one does and when to reach for it.

Call date vs finish date

These two date ranges look similar but answer different questions. Call date limits the report by when the call was originally placed — useful when you care about a particular dialing window. Finish date limits it by when a reviewer marked the evaluation finished, which is what you want when you are measuring review throughput rather than call timing.

Campaigns

The Campaigns filter scopes the report to calls placed under one or more Campaign values. This is the Campaign the original call ran on, not where it was reviewed, so it is the right lever when you want a single team's or a single dialing program's quality in isolation. Leave it open to see everything; pick one to drill in. If your inbound work lives in an Ingroup rather than a campaign, remember this filter keys off the originating campaign.

QC status, users, and reviewers

Three more filters narrow by people and verdict. The QC status filter is the review outcome — pass, fail, and the rest — and it is not the call Status (lead status) from dialing, which catches people out. The users filter is the Agent who placed the original calls, so you can pull one rep's reviewed work. The QC agents filter is the reviewers who did the scoring, handy when you want to check a specific evaluator's consistency.

How the filters stack

flowchart TD
  A[All reviewed calls] --> B[Call date or finish date]
  B --> C[Campaign filter]
  C --> D[QC status filter]
  D --> E[Users filter]
  E --> F[QC agents filter]
  F --> G[Final result set]

Display options

Two extra boxes change the output rather than the row set. SHOW %'s flips checkpoint scores from raw points to percentages, which makes scores comparable across scorecards with different totals. SEARCH ARCHIVED DATA tells the report to also look in the archived quality control tables if they exist — reach for it when your range goes far enough back that recent records alone come up short.

Common combinations

• Finish date last week plus one campaign: a clean weekly quality snapshot for one team.
• Finish date this month plus a single Agent in the users filter: that rep's full reviewed record, good for an Agent performance coaching session.
• QC status set to fail plus a campaign: every failed review to follow up, ready to cross-check against each Call recording.

The Campaigns filter keys off whichever element won the scorecard for each call, so if a result surprises you it helps to know how VICIdial picks QC settings when they conflict, and for the wider picture read the VICIdial quality control overview.

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